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  1. 3CX v16 Reloaded: Alpha 2 Lands

    So looking forward to the Skill Based Routing, but please can "Longest waiting" be added to the Skill Based Polling Strategy. Also for customers with multiple Queues with Agents logged into more than one queue, could "Longest waiting All Queues" be created? Also will Skill Based Routing only...
  2. 3CX v16 Reloaded: Alpha 2 Lands

    3CX Team: Any information on the "Enhanced queue options for skill-based routing of calls to agent groups.". Would be great to know a little more about this and how it it work.
  3. 3CX v16 Reloaded: Alpha 2 Lands

    Really? The gap is getting wider and wider between Pro and Enterprise. That is very disappointing. Would still like to see what it does/how it works, it is a shame especially in Alpha/Beta releases, there is not the option to have
  4. 3CX v16 Reloaded: Alpha 2 Lands

    Would love to look at the Call Centre work, skill based queue details in V16. My "free" licence doesn't include the Queue Tab, which comes with Professional. Is there a licence I could use? I can't upgrade my working PBX (too risky), guessing if I was to enter my working PXB Licence onto...
  5. System not closed

    Hi Anyone else today (as per last year) found their 3CX system is ignoring the configured Holiday setting? I had one set for 1st January, very year. I tested twice my phoning into a Queue and it entered me into the queue. I deleted the entry for the 1st Jan and re-entered it and it then...
  6. Switchboard Settings... Show Presence

    Not very exciting, but to help us could the Switchboard Settings, Show Presence of..... be shown in alphabetical order. This would help organisations who are using groups, at the moment it appears to be in order the group was created (see attached). It is sorted on the webclient, just not on...
  7. Multimedia Settings, UI Changes, Remote Control and More with 3CX WebMeeting Update

    My logo was missing also, I just went into Settings, Conferencing and Delete the logo and re-added it and it worked.
  8. Multimedia Settings, UI Changes, Remote Control and More with 3CX WebMeeting Update

    WOW. We have avoided using 3CX Web Conferencing due to the fact you had to have the Audio settings correct before starting/joining the Web Conference. You had to change settings on the browse, Windows Volume Mixer and then hope it worked. We had people trying to connect for 10 minutes after...
  9. Chat window style/font & size

    Hi. I agree the font, size and colour options could do with changing. Most of our staff struggle to see it.
  10. TOPdesk Intergration

    Has anyone done any intergration with TOPdesk? Does 3CX have any plans to do so like you have with Freshdesk and others?
  11. Mac 3CXPhone Client Average Wait Times

    Hi Why using 3CXPhone Client on the MAC does it not show on the Queue info the Average Wait time. It shows Talk Time, Longest Wait etc, but not Average Wait Time. It does on the Windows 3CXPhone Client. Can this be added?
  12. In Progress Multiple Phonebooks

    I support this, we have many different Teams in the NHS and each want their own Phone Book.
  13. The 3CX Click to Call extension now available in Firefox

    Hi. I can not get this to work. It works wonderfully in Chrome, in Firefox, it does nothing. The numbers are underlined, it brings the 3CX Softphone to the front of all my windows, but no number is in the dial pad. I'm I missing something?
  14. Select Users on PBX are getting "Web Meeting Not Found"

    All working now. Also timing matches, as we have a Video Confernce at lunchtime yesterday, then after lunch it stopped working.
  15. Select Users on PBX are getting "Web Meeting Not Found"

    Restarting the 3CX Service has made no difference, still saying "Meeting not found", even when creating a "Now" (rather than "Later") meeting so the steps from 3CX won't make any difference. This was working, but has just stopped. Doesn't have anything to do with BST does it? Noticed the...
  16. Select Users on PBX are getting "Web Meeting Not Found"

    Hi Getting the same, we have started using 3CX Video Conferencing, a few people had Audio issues (local to their PC, not 3CX), we setup a test conference video session afterwards, so people could play with the settings and then got "Web Meeting not Found" for each meeting we have tried to...
  17. Switching from Avaya PBX to 3CX? Keep your IP Phones and Save More!

    Hi. Any chance you could help with the migration from Mitel to 3CX, using the existing Mitel IP Phones?
  18. Hotdesking on DECT Phones

    Is there any plans to add any DECT to the available HotDesking model list.
  19. Solved Conference Add Participants Import

    Thank you.
  20. Solved Conference Add Participants Import

    Anyone know the format for using the Import function the files needs to be in, I have tired everything. CSV (guessing), but what what format within the file.
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