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  1. Call routing logic in Ring Groups

    Yes, I aggree. But this GW is a SIP GW which means that every response is compliant with the SIP protocol and that if all lines are busy, or a general problem occurs, the corresponding error code will be sent. In my case I receive: Cause: 503 Service Unavailable which, in my case, is...
  2. Ring Group Prioritized Hunt Strategy GW Problem

    Hi Craig, all, In Single line Gateways, the overall traffic is relatively low, so the chance for someone else to pick up the free channel, instead of the 3CX System, is really low. I would like to have that "delay" feature, even if it is oriented for small capacity systems. To lneblett: I'm...
  3. Call routing logic in Ring Groups

    Hi lneblett, That topic is different than the other that we met :) However, there are some common problems regarding Ring Group routing policy. What I have created is a Ring Group which is populated only with virtual extensions for After Office Hours calls: These extensions have their status...
  4. Ring Group Prioritized Hunt Strategy GW Problem

    lnblett you are right! That was a wrong expression, using the term "1 simultaneous call" :roll:. I meant a degenerated case of a Gateway with a single line. But, I am sure that you aggree that in single line scenario GWs, 3CX needs a delay timer! Real case scenario: Let's say that a call...
  5. Ring Group Prioritized Hunt Strategy GW Problem

    Hi, I realized that the Ring Group Prioritized Hunt Strategy is not working well with some of my clients Gateways. The problem is that there are some customers who want to forward calls, through their Ring Groups to external numbers, in Hunt Strategy. In Hunt Strategy, the numbers are called...
  6. Call routing logic in Ring Groups

    Hi, some detailed logs from the Phine System: A normal call (not a Ring Group call) through our GSM gateway, with backup routes would like like this: 11:34:08.713 [CM503008]: Call(563): Call is terminated 11:34:03.492 [CM505002]: Gateway:[Portech MV372 GSM GW] Device info: Device Not...
  7. Call routing logic in Ring Groups

    Guys, I'll try to be more explanatory. In normal operation, when you place an outgoing call, 3cx applies route logic based on Outbound rules processing each of the routes (route1, route2, route3) in the order of preference. This is useful because, if one of the trunks fails, the other next...
  8. Call routing logic in Ring Groups

    Thank you Paul. Nice approach. However, the channel of the SIP session is not answered unless the GSM GW has successfully placed a call to the GSM network. So, in my case, I always receive the 503 error if something goes wrong, without having to answer the channel first. That means that the...
  9. Call routing logic in Ring Groups

    Hi leejor, Thanks for replying. Yes, indeed. In order for backup trunks (routes) to work, the main trunk has to be unavailable, busy, 503 error etc. Our Portech is usually out of lines (503 error or Busy error, it is configurable by the user, how to react in such a case) so the next available...
  10. Call routing logic in Ring Groups

    Hi, I'm running 3CX Phone System v10. I've setup a Ring Group containing a Ringall policy which contains virtual extensions (forwards to mobile numbers). Our mobile calls are routed through a Portech MV372 whic works fine. In general, if a call fails to be routed through the Portech, a...
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