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  1. Choppy calls on new 3CX install

    Hi all, I just set up a new VPS located in Toronto like myself, Windows Server 2008 with 2GB ram and 1 core. Running on 100mbps fibre. Installed 3CX on it but having issues with call quality internally and externally. It keeps cutting off the odd part of words, like "Hi there h-w are you...
  2. Provision remote phones with multiple extensions?

    Is this not possible? We have Snom 820 phones and all our employees have 2 extensions each. Registering them manually is fine, but if I try to do remote provisioning, in 3CX I enter the MAC address of the phone under their first extension, but then if I do that on their second extension it...
  3. We have 3 and 4 digit extensions, any options?

    Just moved to 3CX but we have a mix of 3 digit and 4 digit extensions. We set 3CX up as 4 digit and have changed all users to add a 0 to the end of their 3 digit extension. Since business cards etc are all the 3 digit, I'm wondering if we have any other way to route these calls? In Asterisk...
  4. Queues, Ring Groups etc show their "name" as Caller ID

    I just don't get why it does it in the first place. Like to me there should be 2 fields under ring groups and queues "Description" and then "Name" with Description just being an internal thing that is for reference, so you can put "Main line - sales queue" for example. Then Name is what it...
  5. Queues, Ring Groups etc show their "name" as Caller ID

    Is there a way to change this? I set up my queues and ring groups and under Name I named them things that describe them so I know what they are, so like "Main Line - Queue" etc. But when someone calls in on that Queue, it shows that as their caller ID. I see in general settings you can...
  6. Best phone to use for remote extension?

    Thanks for your reply. Here's basically what I have done and what my setup is from start until now: - In my office I installed 3CX on a physical Windows server here with local extensions. The local extensions work great (they are Cisco 7970 and 7960 IP phones but also work with Softphones and...
  7. Best phone to use for remote extension?

    I just wish I could figure out this one way audio issue it's driving me nuts. I've tried 3 separate VPS providers now and they all do exactly the same thing. I've disabled firewall completely, I've enabled it but opened all the ports necessary and its always the same old thing. There's just...
  8. Users/extensions with multiple phones?

    I read the whole manual before posting this but don't see it noticed. In Asterisk you can do device and user mode, so if I have an office plus my home, I can have an IP phone at both locations that I log into as a user, and then my extensions are shown on both phones so if someone calls me both...
  9. What is the format for outbound call display name/number?

    Can't seem to find the format for this anywhere. In the extension what do I put to show a name/number for outbound display? My VoIP provider does pass what I send over. In asterisk you would enter outbound call display as: "John Smith" <416-123-1234> But not sure how to do that. I tried...
  10. Best phone to use for remote extension?

    Managed to fix that issue with the on prem box. I had DMZ enabled in the router to the PBX just to make sure all ports were open to test etc and nothing worked. I then went in and opened all the ports manually like 5060-5090, 9000-9049 and now the calls are going through.
  11. Best phone to use for remote extension?

    It's driving me crazy. I have DMZ enabled on the router/modem to my actual router but I have the router/modem in bridge mode now. But at home I have cable so it's just a cable modem and connecting the phone direct to that modem which would eliminate all port issues still doesn't work. I'm...
  12. Changing outbound caller ID when calling through voicemail?

    Re: Changing outbound caller ID when calling through voicema I haven't tested calling Internal extensions but I'll try. My voip provider passes caller ID so it's whatever I send to it. I just don't get why it is showing my main account number for the outbound caller ID. Where would I set the...
  13. Best phone to use for remote extension?

    So I'm really stumped now. I took it home where I have cable that's an actual modem connected to my Netgear WNDR3700 router and same thing, registers but won't do any audio on calls. Just for fun I connected it DIRECT to the cable modem and same issue still registers makes calls but no audio...
  14. Best phone to use for remote extension?

    So that was short lived lol. I had to switch back to the local PBX etc then when I put it back, it registers but there's no audio at all. I have a sneaking suspicion its something on my end though. Right now at the office I have DSL which is a stupid modem/router combo then I have DMZ to my...
  15. Changing outbound caller ID when calling through voicemail?

    Re: Changing outbound caller ID when calling through voicema Well because I'm calling in and accessing voicemail box 4945 I'd assume that when I say to dial an outbound call it would make it so that 4945 extension was making the call no?
  16. Best phone to use for remote extension?

    Actually looks like I was able to get it going somehow. I ended up just disabling NAT on the Cisco phone and it works. Would that cause any future issues do you think though?
  17. Best phone to use for remote extension?

    I'm giving this another shot but quick question, is there anywhere to set NAT on for an extension? With Asterisk when we have it on prem we have to set in each extension NAT=no for the Cisco phones to work. But if it's on a VPS or in the cloud, we have to set NAT=yes otherwise the phones wont'...
  18. Changing outbound caller ID when calling through voicemail?

    Is it possible to change this? Can't seem to figure it out. I love how you can call into your voicemail account and when enabled dial an outbound call from it similar to DISA on Asterisk. The only thing is the outbound call display doesn't seem to work. I would assume it should show the...
  19. Best phone to use for remote extension?

    So strange because I tried installing 3CX on Amazon EC2's Windows Server cloud but I couldn't get it to work at all. I was getting one way audio non stop and all the guides I would read kept saying that it was NAT issues and so on but would also say that STUN was needed etc. I never did try...
  20. Best phone to use for remote extension?

    Here's my set up below, this works perfectly fine with Asterisk but from what I understand 3CX needs STUN and I can't get it to work with any of my Cisco phones. We use DSL right now, 10Mbps down and 7Mbps up and have 2 users in the office then will have 1 user working from home. I don't have...
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