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  1. Out of Office - Call Forwarding

    Hi All, I hope someone can help me, I have one of our sipgate accounts with 4 concurrent calls coming into my 3CX. When our office closes we need to forward all calls to that account to an external mobile number. I have tried to set specific office hours and use the out of office hour -...
  2. PSTN Error - Incoming Calls

    Hi, This morning after I posted I did a fresh install of the gateway, and I noticed something that I had obviously had been distracted and over looked when I set it up the first time. When you set up a PSTN gateway it asks you for the "During Office Time" and "Out of Office Time" extensions I...
  3. PSTN Error - Incoming Calls

    OK so this morning I switched the gxw off and cleared the server log then switched it back on. This is what i got ... 11:02:47.000 [CM102001]: Authentication failed for SipReq: INVITE [email protected] tid=50a0fcd1fa6388d2 cseq=INVITE [email protected]:5062 / 32728 from(wire)...
  4. PSTN Error - Incoming Calls

    It is a new implementation of the gxw - We only have two PSTN lines so therefore I am only using Port 1 - 10001 and Port 2 - 10002 In the status page on the gxw the PSTN ports 1 & 2 are "Connected, Idle" The two ports in 3cx are registered and working on outgoing calls I will switch the...
  5. PSTN Error - Incoming Calls

    Hi Ineblett, The gxw4104 is set up in the following way: Prt 1 = 10001 Prt 2 = 10002 Prt 3 = 10003 Prt 4 = 10004 3cx will allow me to make calls out. But looking at that error I posted, I have just noticed something, well, I think I have. If a call was coming in on 10001 why would 3cx report...
  6. PSTN Error - Incoming Calls

    Hi Everyone, I get the following error when i try to call in on one of our PSTN lines. 15:07:25.578 [CM102001]: Authentication failed for SipReq: INVITE [email protected] tid=56d0a2609970ae72 cseq=INVITE [email protected]:5062 / 21709 from(wire); Reason: Credentials don't...
  7. Need help seeting up prefix

    Hi everyone, Thanks fr your comments and support, After sleeping on the problem and coming in with a fresh head I have managed to sort the problem. I spoke to a BT engineer friend of mine and he advised me of a few things i needed to look at. The phones were set up on a Hunt group by BT so...
  8. Need help seeting up prefix

    Hi Everyone, Newbie here! I have downloaded and set up the latest 3cx and purchased a Grandstream GXW-4104 to plug into our analogue lines. Before we had 3cx we had 2 lines and we had to press 9 to dial out(NO PBX). Now we have 3cx installed and we have plugged in the GXW4104 and having...
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