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  1. SOLVED - v20 : why is it impossible change user status in admin console ?

    This was very helpful. I couldn't find anything in the official docs but this got me sorted. Thanks.
  2. Rejected SP4 - New Warning Messages

    +1
  3. Company Phonebook Editing in V12

    In V11, you could use MyPhone to add Comapny Phonebook entries. Has this ability been removed in v12? Would I be correct in assuming the only place to add company phonebook entries is now from the console? I am aware that personal entries can be added from the client. If the option to add to...
  4. GS3 one way audio externally over tunnel

    Given that the whole point behind the 3cx tunnel is to make one way audio and NAT issues cease to exist, I at a loss to understand why I can hear people but they cannot hear me when I use the tunnel on 3G or WiFi external connections. Even more odd, If I go hunting around and locate the V2...
  5. Presence call handing for users

    The test system is very simple. There are no groups beyond the defaults. It's an upgrade from V11, so that may be relevant, but when the production upgrade went in yesterday, behaviour was the same as the test. The result being very few people have presence installed at all. What you are saying...
  6. Export Phonebook

    Google hasn't been my friend, and I'm sure this will be in here somewhere but I can't seem to find it. It is possible to export the personal and company phones from V12? Thanks Andrew
  7. Distinctive ring tone for external and internal calls

    The SPA 50x needs a particular firmware and above to make it work properly. I forget the exact number, high 4's jumps to mind. Just go get yourself into v5.x if it's not already. You can't go from 4.x to the latest 5.x. You have to have 5.2 to get 5.3 etc. It's in the docs of the latest...
  8. Multiple Extensions, 1 Phone

    I read somewhere that multi-line provisioning would be available soon, or now in V12, but I haven't needed to look for it just yet. If you have an SPA504, then you have 4 line keys. If you want 2 different outbound CallerID's to present, then set up 2 extensions. Go to the 504 web console and...
  9. A few annoying quirks

    I wonder if the uploaded MOH files are being left as they are, which generally makes them way too loud, and dynamic. I wonder if the voice prompts are being left as the are also. Having a performing arts background can be handy when you what to mess with db output of files. I always take those...
  10. Presence call handing for users

    Having had a look at that now, I would have to disagree. If it did work as you said, which is pretty much the defaults, then everything would be just fine. Here is the problem: If 'Perform Operations to any call' is not selected, then no operations can be performed to any call, including your...
  11. Presence call handing for users

    Thanks. I thought there would be a simple answer relating to me missing something. Andrew
  12. Presence call handing for users

    Looking at upgrades from V11, the users are accustomed to right click or drag and drop an active call in MyPhone. I can make this work in V12 if I allow them rights to do it to all calls, but I can't seen to find a way to enable the option for just the users own calls as is the default in...
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