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  1. Calls Drop as soon as dialled or when end user picks up !

    Guys, We have an intermitant issue here with a new installation where when users dial a number from their handsets the call cuts out straight away which almost looks like it doesnt even try to dial the number and also sometimes it does dial the number but as soon as the other end picks up the...
  2. Audio Hijack ????? Help

    I think you maybe right on that one, I was just a little concerned as we have not had these types of calls before and it just seemed a coincidence that they started to happen after the install of 3CX, i will keep my eye on it and try to keep them on the phone next time we get one to find out...
  3. Audio Hijack ????? Help

    Iyts a pre recorded "would you like to win a holiday" message, i was pretty sure it wasnt 3cx, and the calls are at random but they seem to intercept genuine calls which is what worried me, I will get our receptionist to log all of the details and try to get a number from the caller next time.
  4. outgoing calls dropping

    What does this mean though ?
  5. outgoing calls dropping

    Hi All, Another quick one, we use a polycom dect system here consisting of kirk 5040 handsets, kirk base station 12's and a polycom kirk server ip6000 with 3cx in the background. We are getting quite a few users that dial nuumber from the handsets and from the myphone client who's calls are...
  6. Audio Hijack ????? Help

    Hi Guys, I have a bit of a strange on here, aswell as having a few audio issues which we are trying to iron out with reghards to line speed/bandwidth and audio codecs etc, all of which pretty much goes over my head as I am merley an end user of the 3CX product, we have having some really...
  7. Voice Quality Issues

    Thanks Charles, ill keep you posted on this, sorry to sound really dumb but could you elaborate on what PCMU and PCMA is ? Im really new to this
  8. Voice Quality Issues

    Internal calls are fine, i havent noticed any issues with those at all really, however now we know what codecs our SIP provider supports we are going to test a few different ones to hopefully fine tune it if indeed this is the issue, I keep you guys posted. Thanks again :)
  9. Voice Quality Issues

    Ok here are my results from the tests you suggested : Test 1: Packet Loss - 0% Ping - 18ms Jitter - 1ms Line Quality - A (MOS 4.39) Test 2 Packet Loss - 0% Ping - 18ms Jitter - 1ms Line Quality - A (MOS 4.39) Test 3 Packet Loss - 0% Ping - 18ms Jitter - 1ms Line Quality - A (MOS 4.39)...
  10. Voice Quality Issues

    We have a polycom kirk solution for the handsets, 1 x Kirk Server IP6000 3 x kirk basestation 12's 50 x polycom kirk 5040 handsets I will try some of those ping tests shortly and post results.
  11. Voice Quality Issues

    Hi Mark, The line we had installed was for sole use of voice so there is no other device on our network set to go out through this new gateway apart from the 3cx server, QoS is enabled on the router also. And yes the 3cx server did pass firewall tests in 3cx.
  12. 3CX Outlook Add-In

    Hi Guys, Just a quick one, we have recently had a 3cx system installed with the 3cx softphone on each machine, calling from MS Outlook is a real handy feature for us guys here but for some reason 9/10 installations of the 3cx phone does not install the outlook add-in properly, I spent nearly an...
  13. Voice Quality Issues

    Hi Guys, I think Leejor described out issues better " popping, clicks, dropped "bits" of words " we have used our installers SIP trunk to test that also and the quality still isnt great to be honest although we only have my calls going through that. I found out thats its not actually an SDSL...
  14. Voice Quality Issues

    Hi Guys, Just a quick question, we are new users to 3CX not VOIP in it self but to 3CX managing the calls etc. We have a dedicated 2mb adsl/sdsl hybrid line ( not sure of the full actuall type of the line but i know its a bit of a mix ) and we have a 16 users licencse for concurrent calls...
  15. 3CX Extension List Published to Inranet

    Hi Yes I just wanted this as a pure "address list" for the intranet , nothing fancy.
  16. 3CX Extension List Published to Inranet

    I suppose the only issues with doing that is that everyone would have to enter extension numbers etc. in order to login. I was thinking something along the lines of a receptionist wallboard, but i suppose if there isnt one then we will have to do without. :(
  17. 3CX Extension List Published to Inranet

    Hi Guys, This is my first post here, we have recently had 3cx installed and I was wondering if there is some kind of html page that would show a list of extensions that we have configured in 3cx server so that we could integrate / embed this into one of our intranet pages. Apologies if this is...
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