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  1. Call Center Queue

    Route the incoming call to a digital receptionist (auto attendant) first, play announcement, then connect to the queue.
  2. Rogue Stun Servers?

    If you resolve stun.3cx.com / stun2.3cx.com / stun3.3cx.com in your CMD, you get a reply from exactly those IP Adresses. And yes, 3CX is a global company with offices all over the planet, quiet possible they operate some servers in those parts of the world. Besides, the stun servers are more of...
  3. automatically join queue

    Yes, and that too :)
  4. automatically join queue

    Management Console, Extension Settings, tab "Other", setting Queue Status, set to Logged In. With this the extension is logged in to it's queue on registration. If the users also use the MyPhone Assistant, they can log on and off from queues there, make sure they don't log out from there.
  5. Listen in without the call center module?

    Yealink Web GUI: Look under Telephone / Features / General Settings, turn off Call Waiting Notification
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