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  1. Voicemail transfer operator

    +1 I've noticed this has been a request for at least 8 years now. Any chance this could ever become an option? The majority don't want an operator escape option from voicemail. The whole point of voicemail is to leave a message. If we wanted the caller to have options we would've sent them to...
  2. Terms of Service, E911 Disclosure, Acceptable Usage Policy, etc

    I have done some basic searches, but can't find any templates built for legal paperwork we can provide clients, when hosting their phones. I'm curious if anyone out there has built a good template for things like "terms of service", "E911 disclosure", and "Acceptable Use Policy"? We want to...
  3. Can't disable auto-update for some reason?

    It started as the PBX Express install, from back with v15 and has been updated since via the GUI. No manual install has been involved other than restoring settings from our original PBX in-house.
  4. Can't disable auto-update for some reason?

    For quite a few updates now, I have had the "auto-update" box NOT checked, so I can control when to update the 3CX server, however, it is not honoring the setting. It keeps auto-updating itself within 24 hours of a new version update, and usually during the middle of the day (which is horrible...
  5. Solved Certification

    Is the certification logo on the side tied to the email address of this forum account? Just curious because I'm expert certified, but not with the email on this forum account. It is with a different email account.
  6. Update 3 causing outbound timeouts ... found a solution, for us at least

    We recently had our 3CX auto-update to the newest v16.3 (even though auto update is off - but that's a different problem, lol). Since the update, we had several SIP trunks not allowing outbound calls. The error would come back as a timeout. After lots of troubleshooting, we finally discovered...
  7. Group-based VM greeting for all extensions

    Grouping extensions is a great feature, especially when dealing with multiple branches on the same PBX. It would be a great addition to have a VM greeting you could setup on the "Group" that applies to everyone in the group, unless they actually record/setup an individual VM greeting. Yes, I...
  8. 3CX just auto-updated itself when it should not have?

    It is a PBX Express install to Google Cloud. Any suggestions on turning off the Debian auto-updates?
  9. 3CX just auto-updated itself when it should not have?

    I have had this happen multiple times now and it is getting a little irritating. I do 'not' have the checkbox checked for "automatically update 3CX" and yet my G-Cloud 3CX has quite often updated itself, usually at the worst possible time. It just now updated itself from 15.5 to 16, in the...
  10. 2N IP Solo Intercom?

    Has anyone had any luck connecting the 2N IP Solo Intercom with a Yealink T58 video phone and hosted 3CX? We recently had to change out an old analog intercom to digital. The 2N claimed to work with the Yealink T58 (we use Yealink phones). I can get the intercom to dial to the phone (through...
  11. Emergency - Not getting voicemails by email

    No, we have a static IP on our server. Nothing has changed on the IP. The test email and welcome emails work fine, but nothing regarding voicemails is working. After more research, calling 9999 we are notified that voicemails exist, but they are not being received by email, they are not showing...
  12. Emergency - Not getting voicemails by email

    Spoke too soon. The last couple days of voicemails finally came through, but I am not getting any new voicemails to email?
  13. Emergency - Not getting voicemails by email

    Update: I changed the email server to one of our own, instead of using the built-in 3CX SMTP and all of the past 2 days voicemails came through, and it is working correctly now. Guess I'll have to leave it using our email SMTP. Anyone else ever seen where the 3CX SMTP stopped working?
  14. Emergency - Not getting voicemails by email

    To start: We are running a Linux PBX Express instance on Google Cloud. Latest v15.5 sp5. We are using the 3CX SMTP server for emails from the system. All of a sudden, about two days ago, we stopped receiving voicemails by email. It was noticed/discovered finally today. I have tried rebooting...
  15. DID inherit office hours from SIP trunk

    Am I the only one that has multiple inbound rules with office hours? I'm shocked this didn't even get one vote, lol.
  16. Office Hours with time zones

    Our system is in the central time zone, but it services people from coast to coast. I have to manually calculate the office hours by adding or subtracting hours to match local times to the PDT and EDT time zones. It would be nice to be able to set the office hours based on the local areas rather...
  17. DID inherit office hours from SIP trunk

    It's a real pain to have to individually set office hours on the main SIP trunk as well as all DID (inbound rules) under that trunk. There will be times that a single DID may need different hours, but can we have an option to set the DID to "inherit" the main trunks hours, so if any changes...
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