• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. Caller ID of Phantom Extension

    Our system has been put into night mode occasionally by a non existent extension. Looking at the call logs and searching for the *642 several have an extension that is not even there. It is not a ring group, Que or digital Reception, and not an extension. Where are places to look or find where...
  2. Chopped Voice

    We have similar issues but not as many as before this change- Made sure that all Gateways and other phones use G711u first. As the Patton gateways only have 3 codecs available, our first in the list is G711u then G711a then G729 in that order, I didn't remove the G729 just moved it to the...
  3. Which Event Log Messages are Important?

    I did see that post and a few others, they all say the Event ID and a brief description. Again, I wish to know which are important ID's to pay attention to and how to resolve them if they are. Web searches also do not seem to describe resolutions, only a description.
  4. Which Event Log Messages are Important?

    The 3CX Event log lists a lot of Informational and Warning messages. I have looked up the Event Id's as the forum gives several lists with a brief explanation, but the description does not tell whether or not it is important, or if something can be done to correct the issue, and what to correct...
  5. Notification - ID 12294 (503 Service Unavailable)

    Yeah, they probably did, but look, there are so many of these issues without a confirmed resolution. Not very often I find a solution, just more questions. This time I did find a solution & can actually post it.
  6. Notification - ID 12294 (503 Service Unavailable)

    We had this same issue & swapped the ports on the Patton gateway. Our gateway has 4 ports, 3 were used, all were registered with 3cx, so we had a spare to swap to. If nothing else, you see if the problem moves with the swapped port. Not sure if the Patton has a software glitch, bad port, but it...
  7. Cisco 500 Series Provisioning and Firmware

    Hey this is our problem too. Figured it was in the template because using an unmodified one works. What is the odd thing in the template that you found to break it? Thanks
  8. No Caller ID Name on SPA508G

    Have been using Grandstream GXP2120 phones. Installing Cisco SPA508G phones in same place, same extension number. The Grandstream phones display the caller's phone number and the caller's name, the Cisco SPA508G phones only display the caller's number and the Ring Group name. Is that a phone...
  9. voice mail .wav files very quiet

    We have this low voice mail audio level problem as well. It has been this way through our initial install of Ver 10 through this current version. These have all been on different physical machines with the same output. We had started with a Grandstream gateway but changed to a Patton in V11. We...
  10. Busy Voice Mail

    Is there a way to have a busy extension greet the caller with an recorded message of - I am currently on the phone, please leave a message. - and send to voice mail? There is a disconnect call with a busy tone and just voice mail, but there doesn't seem to be an option for busy notification then...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.