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  1. Two lines active in the same phone

    Hi there We re using 3CX phone for windows version 6.0.26 and we are facing a problem. Everything works fine when we have only one account active in the system, but if we have more than one account it always happens this behaviour right after starting the phone: a) You can call each of the...
  2. Voice or Text Recognition in 3CX

    Hi again I have been reviewing the manual of the VAD application in 3CX and I found a sentence that explains exactly what I need What I need is the 3CX system to ask for a code to the customer, read it from the phone keyboard, check it in the DB and route it to a voice message, or launch a...
  3. Starting a Voice Recognition project with VAD

    Hi all We are gonna have to improve our 3CX PBX as now we need to include a new feature to allow users to interact with our company out of office hours. Pretty much the "answering system" of out of office hours would have to a) Ask for a code to be typed or sayed to the customer b)...
  4. Voice or Text Recognition in 3CX

    Great thanks a lot for the answer. Yes you are right what I need is a software to recognice the text introduced (set of numbers) perform the query in the DB and depending the result make 3CX to reply a voice message or another voice message. I will take a look to the VAD forum, but if you know...
  5. Voice or Text Recognition in 3CX

    Hi Eagle2 and Jonny Thanks a lot for your reply!!, I have been taking a look to the VAD module but dont understand exactly what you mean by . Does this mean that I need to create a script to go to the DB and query for the values?. Taking a look to the points that I have introduced in my first...
  6. Voice or Text Recognition in 3CX

    Hi all We are gonna have to improve our 3CX PBX as now we need to include a new feature to allow users to interact with our company out of office hours. Pretty much the "answering system" of out of office hours would have to a) Ask for a code to be typed or sayed to the customer b)...
  7. Download 3CX Plugin for SugarCRM

    Hello Thanks a lot for your help Nate. Just let me ask you a couple of questions more as I see you know much mor than me about this functionality. We would like to integrate our SugarCRM CE configuration with 3CX in order to do almost all the functionalities that are described in the...
  8. Latest Version Windows phone for XP

    Hi all I have just downloaed the Windows Phone client from the 3CX site (version12) but I get an error during installation as it says that this version can not be installed in WindowsXP x86. Does anyone know what the latest version 3CX Windows phone to be installed in XP x86 is? and where can I...
  9. Decrease the volume of the "music for hold"

    Hi thanks for the answer I have decreased he volume of the file. When I reproduce the mp3 file in my pc or in other pcs the music sounds much lower than before, however when I place the file in the 3CX phone system, still the music sounds too high in the phone. Any sugestion please? Is there...
  10. Decrease the volume of the "music for hold"

    Hi all I am trying to set the volume of the "music for hold" song that we have configured in our 3CX system. We have tried to modify the mp3 file setting in there the volume much lower but still the 3CX system reproduces the song too laund and it is a little bit anoying for the people that is...
  11. Not able to reproduce recorded calls

    Hi all I have the 3CX VoIP Windows phone installed and works fine to run and receive inbound and outbound calls. The only issue we are having is when we record a call (inbound/outbound). Normally we record like 10 secs of the call and the recorded audio is listed in the list of recorded calls...
  12. GSM cards for 3CX PBX

    Hi all We have in our office the last version of the 3CX pbx system and now we are thinking about integrating it with some kind of GSM Gateways or GSM Cards so we can redirect our out phone calls to mobile devices through this line in order to reduce the budget of our out mobile calls. I have...
  13. Redirecting a Number to our 3CX

    Hi all We have a 3CX PBX system in our office, and have hired an external number from a provider. We would like that number to be redirected to our 3CX system so we can also redirect the inbound calls to the right set of extensions. This provider is a little bit diferent from the oher VoIP...
  14. Using Skype Plans per user with 3CX Skype Gateway

    Hi all Yes I finally got it working, and it is the same way you are describing!. Thanks a lot for the answer.
  15. Using Skype Plans per user with 3CX Skype Gateway

    Hi clonick Thanks a lot for the answer, however this is set to manage incoming calls through several Skype online numbers. The incoming calls it is already set up for us as we have a VoIP number already. What we would like to use are the Skype Plans for each of the accounts and set up 3CX the...
  16. 3CX Gateway for Skype not working

    Hi all We just have configured the 3CX Gatewateway for Skype as it is explained in the intstallation and administration guide, 3CX Gateway console seems to conect fine to Skype ( account reflecte the skype credit fine) and to PBX (Extensions are green if they are connected to PBX also). We have...
  17. Using Skype Plans per user with 3CX Skype Gateway

    Hi all We have successfully configured the 3CX Skype Gateway for our 3CX PBX system. The problem is that we have configured it for just one Skype account. So I am assuming that all inbound skype calls will be directed to this account, and all outbound skype calls will be made from the same...
  18. Download 3CX Plugin for SugarCRM

    Hi all We are using SugarCRM Community 6.2 and 3CX free version. We have taken a look to this post about the integration of SugarCRM and 3CX: And we would like to download, install it and give it a try. Do you know where we can download this plugin and a set of instructions to get it...
  19. Use CRM Command Line API on Free version

    Hi all We are using SugarCRM Community Edition and would like to configure it so we can add a button in the Calls screen to perform an outbound call to the number included on it. To do so we have checked the documentation of the CRM Command Line API from 3CX. Seems to be pretty easy to achieve...
  20. Outbound rule based on a "call counter"

    Hi Thanks a lot, yes that is what we actually do, however that leaves the work to count the calls to the agent.... and I know for sure this will be a disaster :D Will try to check if we can program the count caller in our CRM System so when the user clicks on the "call" button will add the...
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