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  1. Garbled call

    I only ever use the phone for external calls.. It's been there in some form since I started using 3CX about 18 months ago. It seems more recurrent over the past six months but it is not new and it's only now that I've been able to make time to address it. The failover has been to redial a...
  2. Garbled call

    Latency : 16 ms Download: 56.9 Upload:14.1 Packet Loss: 0%
  3. Garbled call

    About 15 minutes into some, but not all calls, the audio gets "garbled" on my side...I can't find a better word to describe it....Most of the time I can fight through it, but sometimes I have to hang up and redial. Sometimes a problem manifests on the other side and the description is "I can't...
  4. Solved Unable to update FW on GXP2170

    I got it to update but... I cannot determine which step worked. After deleting the phone and its extension, factory reset, a little voodoo, I was able to access the web phone UI...and eventually, some mystical combination of reboots and selecting/deselecting auto-update etc..etc..etc...it...
  5. Solved Unable to update FW on GXP2170

    Deleted by author
  6. Solved Unable to update FW on GXP2170

    3CX Version 15.5.0 on Windows Two issues, perhaps related? 1. Unable to update FW on GXP2170 I've got two GXP2170's in the system. I've been able to update one of them to 1.0.9.102 through the 3CX interface. I've been unable to update the second. On the "Phones" screen in the "Fw. Version"...
  7. Move license to new install

    I have a retail (not free) 15.5 install in Debian. I'm "moving" to a Win10 Pro machine. Are the instructions in this post from 2015 still accurate for "moving" my retail license from one install to another? https://www.3cx.com/community/threads/how-activate-my-license.53901/#post-221132...
  8. Dropped call, then routed to voice message, then out of space message

    Negative on being able duplicate. Negative (sadly) on log because "OverrideExt.01 has inactive profile override"
  9. Dropped call, then routed to voice message, then out of space message

    If this sounds familiar and you've any guidance, please let me know. Using paid version 15.5 on Debian with Vitelity SIP on dedicated Intel NUC, 2 users, Polycom 335, 20 gigs of free space. A generally stable system for 15 months with occassiona dropped call . 1 - Dial and successfully...
  10. Solved How to set call log retention to > 90 days?

    Where can I set call log (not call recording) retention period? I'm on 15.5.5 The oldest entry I have is 10.27.17. There should be many before that. The "Filter Call Logs" forces a date "Range" selection of no more than 90 days even though the Dashboard shows "Purge 2931 calls." The answer...
  11. Solved Unable to update from 15.0.x to 15.5.x

    Here's the log.... Reading package lists... Building dependency tree... Reading state information... The following extra packages will be installed: libcairo2 libexif12 libgdiplus libgif4 libglib2.0-0 libglib2.0-data libpixman-1-0 libxcb-render0 libxcb-shm0 libxrender1 shared-mime-info...
  12. Incoming calls not being routed to extension

    @njp, "The only other thing I can remember doing is running the Firewall Test prior to everything working again." Thank you for taking the time to post your problem and this fix. Running Firewall Test solved a similar problem for me.
  13. Inbound call generates busy signal

    okay...step one accomplished!...update routing method in Vitelity but now I'm getting the "We received 'CONGESTION' which usually means your server or device does not recognize the number being dialed."
  14. Inbound call generates busy signal

    A few days ago I discovered that my Vitelty account had been compromised. I deleted the existing subaccount and created new subaccount. I added an IP Address endpoint in Vitelity (I know, it should have been there from get-go) The PBX correctly registers with Vitelity and I can make outbound...
  15. Message is only "Server Error"

    Pristine install of Debian. Got through basic install with Pro license applied. Set a single SIP, looked literally looked away for a minute....Management Console was at login screen. Now unable to login. Only message is "server error." Can I install again without screwing up licensing.
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