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  1. Plantonics Savi w7xx (w720)

    I have a couple of the Plantronics Savi w720 headsets and am wanting to pick up calls using the button on the headset. I have followed the instructions at http://www.3cx.com/support/plantronics-configuration/. Unfortunately I cannot set the default softphone. 3cxphoneforwindows simply isn't...
  2. Call Queue external number as member

    Thank you for your advice leejor.
  3. Can Call Queue Members Forward calls?

    Thanks for the tip. Will look into ring groups
  4. Call Queue external number as member

    I want to be able to have another number dialed which is not an extension but an external landline number. Is this possible. I can see a greyed out link to add external agents. Please advise. We would like to have our office staff take calls, but sometimes they are occupied or on other calls...
  5. Can Call Queue Members Forward calls?

    I have a call queue set up with three members. If all members are on a call or on away, is there a way to forward the number immediately to an external number? Currently the caller needs to wait until the maximum queue wait time is up before being diverted.
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