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  1. What permissions does it take for a user to see Reporting -> Call Log?

    I found that setting the extension to System Owner makes call logs show up. If the extension is a System Owner, the Allow access to 3CX management console settings make no difference whether they can access the console or not. I feel like this is a major security risk, giving a user the...
  2. Line Keys and Ring Groups

    They want a quicker way to visually see where the call is coming from, and the separate line key accomplishes that.
  3. Line Keys and Ring Groups

    We have Cisco SPA514g phones and some of our folks need to answer calls differently depending on what DID is called. I've created a ring group for the DID and set up dummy extensions for each user and put them in the group. I then manually configured those dummy extensions on line key 4 on the...
  4. Not possible to create conference call in V15.5 SP2

    Outlook installed on Windows, connected to Exchange is still currently the standard. Not Gmail, not even Outlook 365 or Outlook online. I know Microsoft is really pushing Office 365, but Exchange is still the de facto standard. You can't tell your customers their views or thinking are...
  5. Call Reports Explanation

    Is there any documentation on exactly what each report is actually reporting? We have some reports with seemingly conflicting information but it's unclear what all the stats mean. It would be tremendously helpful to have detailed information on what every report is reporting. In particular, for...
  6. Cisco SPA EHS Type

    We've got Cisco SPA514g phones with Plantronics headsets. There is a setting under User/Audio for EHS type which needs to be set to Plantronics for them to work. Every time we have to factory reset a phone, this setting is reverted to None. Is there something I can put in the 3CX template the...
  7. Call Handling Based on Time of Day

    Nice find. This is in the VAD thing? I'll have to bookmark this for when I check that out.
  8. Implemented Intelligent phone template override system

    I think this should work for all phones as it's a BLF thing. What I've done is set up a ring group for paging, then set a BLF key to Custom Speed Dial and set the custom number to that ring group.
  9. Call Handling Based on Time of Day

    I'm sure the VAD would be much simpler, but I have no experience with it. This is what I did to accomplish three time periods. Create a dummy extension Create an inbound rule that routes to the dummy extension both during and outside office hours Edit the dummy extension and go to the...
  10. Call Handling Based on Time of Day

    Thomas Six, I got your PM. I haven't used VAD, but if you have a simple routing schedule such as 00:00-06:00 goes to 200, and 06:00-23:59 goes to 201, you can do that by setting office hours routing. For example, if using an inbound rule rather than global office hours, you could create an...
  11. Video Phones

    Gotcha, thanks. What's your take on using a template created by a third party? e.g. http://support.888voip.com/index.php?/Knowledgebase/Article/View/233/20/yealink-t49g-template-for-3cx-phone-system
  12. Video Phones

    Ben, I've got the T49G here and it shows up in 3CX in the phones page, except the option to add an extension to it is greyed out. What did you need to do to get it provisioned?
  13. Video Phones

    If I got a Fanvil C600 and a Yealink T49G for testing, they should be able to communicate together, right?
  14. Video Phones

    Is the Fanvil C600 the only video phone supported? How does the video phone function work on 3CX?
  15. Disable Video Conference Controls?

    Is there a way to disable the controls top bar and/or chat/attendees sidebar for the ad-hoc video conference? We're trying to set up a sort of customer service kiosk where someone can come up and quickly start a video conference with a remote customer service representative. The Click to Meet...
  16. Installing 3CX on 2008 R2 with DNS Role

    I use DHCP to provision the phones with Option 66 on all my 3CX servers without issue.
  17. Video Conference within LAN/over VPN

    never mind
  18. Solved 3CX Chat Notifications

    Guess I'm blind. Thanks
  19. Solved 3CX Chat Notifications

    Is there a way to change the chat alert sound?
  20. Multiple Sets of Office Hours

    This seems like a simpler option. So basically I would forward the inbound rule to the dummy extension (in and out of office), then set up specific hours exceptions like I need: 00:00-07:00 IVR 07:00-17:00 Queue 17:00-23:59 Ring Group
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