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  1. 26% CPU usage at idle after update from v16.4 to v16.6

    Thank you for the quick response Marco I ran the updates on evening of 8/28/20. I honeslty didn't look at the CPU usage afterwards, so I cannot say for certain if this began right after the update or sometime later. The version was v16 SP4 and now we are up to date at v16 SP6. I have 4 vCPUs...
  2. 26% CPU usage at idle after update from v16.4 to v16.6

    I finally got around to running the updates for our x64 windows based v16 Pro 32 call on site installation. After doing so, the CPU of the hyper-v vm is running no less than 26% for the 3CX PhoneSystemApplication process (at 12.1MB). The system seems to be running ok, just no idea what is...
  3. Voicemail Reminder Sound v16

    We recently upgraded from v15.5sp1 up to v16 (16.0.676 ) Professional Perpetual. We predominantly use Yealink handsets. After the upgrade, we have noticed the handsets no longer produce the voicemail reminder beep every few minutes. I have looked for a setting in the 3CX UI with no success...
  4. Upgrade testing using sandbox copy

    Makes perfect sense. Thank you.
  5. Upgrade testing using sandbox copy

    Hello, I would like to test upgrading from v15.5 to v16 using our sandbox environment. The sandbox is a copy of production hardware that is on its own isolated internal network, but can have access to the internet. Given our current v15.5 uses the 3cx cert /license and FQDN, I'm not sure what...
  6. Slow DDS Key XML browser execution

    Credit goes to complex1 on the Yealink forums. He suggested using http://<3cx-IP>:5000/provisioning/xxxxxxxxxxx/away.xml to bypass the certification method used in v15.5. The environment now works like it did under v12.
  7. Slow DDS Key XML browser execution

    We have two buttons programmed on our Yealink T38 operator station to easily set the phone to away or available. We have been using this setup for several years up to 3cx version 12. We have recently upgraded to v15.5 and the same configuration using the same XML files are really slow to...
  8. Upgrade testing and licensing

    Thank you SECOIT. I will reach out to my reseller and see what's available.
  9. Upgrade testing and licensing

    Hello, We have a working 3cx standard environment running version 12 on a w2k R2 hyper-v vm. I have copied the necessary vms into a sandbox environment so I can test upgrading the environment. Right off the bat, I'm running to a licensing issue. I have activated the free trial license, but we...
  10. Group Call Pickup

    Thanks. I will see what I can come up with.
  11. Group Call Pickup

    Thanks everyone for the replies. I guess I will have to hope for a feature update sometime down the road. We are locked with T32 phones, so the best we will be able to do is use the *20 for a single extension.
  12. Group Call Pickup

    I did see that feature, but as I understand it, it will only pickup the single extension. In my case, if there are three extensions I would like the ability to pickup, say 207, 208 and 209. These phones are close enough in proximity that I would not be able to distinguish which extension is...
  13. Group Call Pickup

    Thanks for the reply mlump, but not exactly what I'm after. I don't want all the phones to ring, I just want to be able to have the ability to pickup an extension out of a group. We are a small shop and can cross department lines when needed. Not uncommon for an engineer to pickup a sales...
  14. Group Call Pickup

    I am struggling to figure out how to provide a group call pickup using v12. I would like to be able to assign several extensions to a group that then can be picked up using a dedicated extension. For example, I have three sales people and their extensions are 208, 237 and 233. I would like to...
  15. User Status Doesn't Stay for one extension

    After further testing, I found that if I changed the extension from using global office hours to specific office hours, the behavior changed to what I expected and saw in v11. Changing the user presence manually will stay applied until an office hour boundary occurs which then changes to out of...
  16. User Status Doesn't Stay for one extension

    Thanks for the update. With this new behavior, I don't see how we are going to be able to provide the desired use for the operator station. We absolutely need the ability to have the system change the presence based on office hours, but we also require the ability for the operator to change...
  17. User Status Doesn't Stay for one extension

    The problematic extension is our operator extension phone and is a Yealink T38. Other working extensions are Yealink T32, T22 and W52P. Looking at the difference in setup, this extension has the "Automatically Set to Out of Office" checked where the others do not. I have just now tested that...
  18. User Status Doesn't Stay for one extension

    I have just upgraded to V12 and now one of our extensions is having difficulty changing user status. Dialing a *31, we can see the users status change from AVAILABLE to AWAY on the Extension Status page, but within a second or two, it will suddenly change back to AVAILABLE. I can do a similar...
  19. Shared Parking and Yealink W52P

    Brilliant! You made my week! I tried to forward, but never thought to use the mobile number.
  20. Shared Parking and Yealink W52P

    We are trying to use the Yealink wireless handset W52P to be able to access the shared parking system extension SP0 with our v11 system. We have Yealink T3x phones successfully programmed using a DSS key for SP0 which works great. So far, we have not found a way with the wireless handset to at...
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