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  1. accentlogic

    Quick Pit Stop with Release Candidate 4

    @nikolascx your question on the Idea posting does not allow replies, so here is is: "How many users do you add per week? Are you adding a large number of users every day?" Yes, this is typically a daily occurrence for us with one to ten new users per day. We manage many 3CX systems and...
  2. accentlogic

    Quick Pit Stop with Release Candidate 4

    @nikolascx Yes, this is now we do it now. My idea was to improve things for the reasons @Guillaume Bourgeois stated so well. Getting this added in update 3 or 4 would be fine. This may dovetail with other items related to integrations on my wish list, such as CRM by Department and Hotel...
  3. accentlogic

    Add M365 Sync Users option for "Sync only matching users"

    On most of our clients systems we cannot allow automatic user creation due to Extension numbering requirements. When using sync for Microsoft 365 users, we have to use the Sync Only option, and then must remember to add new users to this list, which is very easy to miss. Adding a "Sync only...
  4. accentlogic

    Show Ring Group and Queue Membership in Users details and allow include on Copy Extension

    It would be most helpful if we can view a particular users Ring Group and Call Queue memberships when viewing/editing a user in the admin console. Optimally, these memberships would be an option available in the Copy User function, and the Users Export and Import functions.
  5. accentlogic

    Add Temporary Access Password feature

    Technicians are often tasked with setting up new end user workstations or troubleshooting end user issues. A time-limited Temporary Access Pass (TAP) could be used to configure or assist the end user without setting/resetting the end users password.
  6. accentlogic

    Add Import and Export option to Outbound Rules

    Self explanatory. For partners that setup many systems we have several standard rules that need to be entered. Here in the states, I include 988 (Suicide hotline) in Outbound Rules instead of Emergency Numbers because we do not want Emergency Notifications sent out on 988 calls. It's...
  7. accentlogic

    Add Import and Export options to Console Restrictions

    For those who manage many systems it would be very useful to have the ability to import and export Console Restriction entries. Optimally, this feature should work whether the system is set to allow everywhere or only specific.
  8. accentlogic

    Allow FQDN Console Restriction and IP Backlist allow entries

    Whenever a Static IP is not available, it would be helpful to allow FQDN entries. This could be used for sites or remote users that do not have a static IP, but can use a Dynamic DNS service. It cold also be used for situations where multiple IPs could be provided by DNS or the ISP is changed...
  9. accentlogic

    Add Description to Console Restriction entries

    Console Restriction IP's should have a Description or Name that can be documented in the system. Similar to the IP Blacklist. Currently Console Restriction IP addresses do not allow a description and the IP Blacklist Description shows "Console Restriction added from Management Console". This...
  10. accentlogic

    v20 no more per-office holiday voice messages

    We use this a lot when our customers are closed due to weather, specific events or non-standard holidays. For example, when the Kansas City Chiefs win the Super Bow, the entire city practically shuts down the following Wednesday for the parade. Of course, we expect to be using this feature a...
  11. accentlogic

    Solved v20 App - Hotkeys, TAPI and view Transcription

    @ThomB_3CX Thanks! TAPI (v18) setup and function worked as expected and left click on the transcription icon brings up the transcription window. I still find left click doing make call without a prompt unnerving, but I could be in the minority. If switching the left click behavior is not an...
  12. accentlogic

    Solved v20 App - Hotkeys, TAPI and view Transcription

    Update note for hotkey function - Nick posted in another thread that Hotkeys will be supported in a future release. :) @ThomB_3CX Can you provide any input on the apparent TAPI issue for v20, or estimated timeline for hotkeys?
  13. accentlogic

    Solved v20 App - Hotkeys, TAPI and view Transcription

    Greetings - the new v20 Windows app is coming along nicely! A couple of questions/comments: 1) Are Hot keys on the roadmap for the v20 Windows softphone or PWA app? Forgive me if I cannot find them. 2) The v20 app has TAPI Integration available, but no link to install the TAPI drive as was in...
  14. accentlogic

    Transcription for Voicemail on 3CX V20 - Pro, or Enterprise only?

    @nikolascx Thanks for the detailed reply. I've heard some about the coming AI in Tampa and very much looking forward to it. We only sell 3CX based solutions, so I'm with you. I understand we'll have to setup a new project for each client and make the storage change and reconfigure the API, but...
  15. accentlogic

    Transcription for Voicemail on 3CX V20 - Pro, or Enterprise only?

    @ivank Thank you. IIRC a project was needed to enable Speech To Text API v1, but maybe that was a step I had done that was not necessary. A google project and API keys that can be used for many vm transcription instances would be appreciated and simplify setup for most users that don't need to...
  16. accentlogic

    Transcription for Voicemail on 3CX V20 - Pro, or Enterprise only?

    @ConceptsWeb that makes sense for call recordings, but not as much for voicemail transcriptions. There is also a note in the 3CX Google Speech API v2 document that voicemail is still limited to 1 minute - but it does say "...3CX does not yet have the capability to Archive". I have v20 setup as...
  17. accentlogic

    Transcription for Voicemail on 3CX V20 - Pro, or Enterprise only?

    @nikolascx I noticed that Voicemail Transcription in v20 requires Remote Archiving using Google Storage. This is a significant change from previous versions where only a Google Cloud Speech to Text API key was needed - especially where we are supporting dozens of systems using the feature...
  18. accentlogic

    “Call using” behaviour change between firmware 96.86.0.72 and 96.86.100.5

    @NickEmpireComm as @SweetAction said, you need to be on the latest 3CX version of the firmware. xx.xx.100.5 was not an official 3CX release - it should have only been an alternative firmware. So, you will need to get on the correct firmware and then it will work fine. To clean up your server...
  19. accentlogic

    Transfer selection list is missing Queues and Ring Groups

    @Alejandro_3CX I checked the systems reporting this issue and they to not have the hide system extensions parameter enabled.
  20. accentlogic

    Transfer selection list is missing Queues and Ring Groups

    Until a recent update, users could use the web or mobile apps to transfer calls to a Queue or Ring Group by choosing the system extension from the pick list. This is missing now. This is the same issue resolved in the current iOS beta, discussed in the below thread...
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