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  1. Issue with SIP Provider - Was working now not

    Thanks, I have sent them a message, wont hold my breath though
  2. Issue with SIP Provider - Was working now not

    Thanks for the reply Paul. Yes, hosted with 3CX, back up provider is Freevoipdeal, a delmont sub brand.
  3. Issue with SIP Provider - Was working now not

    Hello, I use a SIP provider for certian calls, I use this priovider as a back up and have it running for years with on prem 3CX. I have been using iton 2 hosted 3CX instances and it has been working well. i got a call today that lead me to investigate and discover the trunk is no longer...
  4. Fanvi phones + EHS (Adp-80) + CS540) = no beep on incoming calls?

    Hello all, I have searched and searched and can not find the answer to this question, I am almost sure I seen the answer somewhere but can't find it now.... With the above set up of phone, ehs and headset, the user does not hear a beeping on the headset for incoming calls. Is it possible to...
  5. Allowed Country Codes - How did this happen?

    Hello all, Had a customer dial a country code this evening that was not in the allowed list and the called connected successfully.... Does anyone have any idea how this could have happened? Thanks
  6. Licence question - 1st year free?

    Thanks Frederick, When you say, sign up for the key, do you mean I get the Customer to sign up for the key, with their email address?
  7. Licence question - 1st year free?

    Hello aIl, I have a customer who has 6 extensions currently and is not a heavy phone user. I want to put them on a 4SC Ent with hosting. If you go to 3CXs site and look at the pricing, it shows that the above licence and hosting are free for the 1st year. I can not see how to set this up via...
  8. Licence question - Customer getting down graded to 4sc

    Hello, I have a customer who paid for a Pro licence (8SC) in version 12 or 13. I moved them through the versions when the free upgrade happened to v16 and thy received a free upgrade to 16 SC Standard (they may have been given Pro for a short time) Now there is an alert saying that the...
  9. Fanvi with Provisioning wiping BLF entries

    Thanks for that, appreciate the response. I was aware that if done via the Desktop app or Web client it would keep the Blfs etc but trying to tell users that is not straight forward, some do not want or need the desktop app, won't log into yet another Web page or simply won't understand. It's...
  10. Fanvi with Provisioning wiping BLF entries

    Hello all. I have some fanvil phones deployed with 16.0.1078. Fanvil phones on latest firmware. Is it normal that when the customer/end user adds a blf or speed dial that 3cx wipes this information each day? What is the reason for this if so? It seems very over the top. Is there anyway...
  11. Free license and FQDN & SMTP question

    Thanks Frederick, that is what I thought. I cant see it being free forever. 90% of my installs are paid but useful info all the same.
  12. Free license and FQDN & SMTP question

    I have done a search and can not find the answer. With the free, Standard licence, does the FQDN and SMTP functionality remain in place perpetually, Or does it expire at some stage and require payment? Thanks
  13. Fqdn problems after upgrade

    Thanks for the replies. Yes, I had thought I might need to contact sales but wanted to see if anyone had come across this before and maybe I was missing something simple. The client is not using any of the "Pro" features and never have, it was just that at the time they thought that would...
  14. Fqdn problems after upgrade

    Hello all, I am trying to upgrade a clients 3cx server (local hosted) to V 16. They were on v12.5 (yes, it should have been done before now but was out of my control) I have got the installation up to V 15.5 SP6. During the installation and restore of the system (upgrade path 12.5 - 14 -...
  15. Call transfer problem (strange one)

    Hello all, Running 15.5 on a dedicated Windows 10 machine. Phones are all Panasonic KX-HDV230 All settings are the same on all phones apart from the accounts. On one phone, when a call is blind transfered, the extension makes a second call to the transfered number. This second call goes to...
  16. Free Upgrade from 12.5 to 15.5

    Thanks for that information just what I was after. There is no maintenance on this install, what should I do to reduce down time re activation?
  17. Free Upgrade from 12.5 to 15.5

    Thanks for the reply but the info in the link doesn't apply to my situation at all.
  18. Free Upgrade from 12.5 to 15.5

    Hello all, I received an email some time ago advising that there is a free upgrade for anyone in an older version of 3cx. I have searched and can't find the info I need or a guide. Is this free upgrade still available? Do I need to move up from 12.5 through each different version until I...
  19. Ip Blacklist time acting strange

    Thanks for the replies. No I have not concidered upgrading software that is only 3 years old. I have made changes to the length of the ban time but it had no effect. Yes, it looks like the usual incorrect password attempts.
  20. Ip Blacklist time acting strange

    Hello all, One of my 3cx servers gets the usual random of random ips trytry to get access. I have the ip Blacklist settings set to a very long time, years. Today I am seeing random times being allocated to attempted hijacks eg:394 seconds and 1001 seconds. I have double checked the blackout...
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