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  1. NicholasP_3CX

    How to unlink my portal account from the Partner (not license)

    No there is no way to unlink yourself, but you could have another partner link you to their account, and it will carry over to the other partner.
  2. NicholasP_3CX

    How to unlink my portal account from the Partner (not license)

    To unlink your account from a partner, the Partner account owner will need to unlink you from the company users page.
  3. NicholasP_3CX

    V20 - Inbound Rules?

    Indeed I did!
  4. NicholasP_3CX

    Move from my 4 SC license to my 8 SC license - (export?)

    Selectively exporting and importing information through a backup is not possible. Although there is some things that you can export and then import into the new one. It does depend on what you need to do. However, when setting up a new system it might be better to use the 3CX Setupconfig.xml...
  5. NicholasP_3CX

    Move from my 4 SC license to my 8 SC license - (export?)

    This might be best to speak to your 3CX sales representative to just upgrade your existing key.
  6. NicholasP_3CX

    Restoring Backups

    Please do not use the same FQDN and subscription on multiple machines. This will cause issues down the line. As a partner of 3CX we do provide you with 2 NFR keys. Please use one as your production, and the 2nd one as your testing environment.
  7. NicholasP_3CX

    Restoring Backups

    The backup in version 20 requires the FQDN to be in the backup, so this would hijack your configuration and activation.
  8. NicholasP_3CX

    GDS3710 configuración "Number Called When Door Bell Pressed"

    Hello, as a first step, have you followed our configuration guide for this doorphone? https://www.3cx.com/sip-phones/grandstream-doorphones/
  9. NicholasP_3CX

    3CX Queues

    We have a guide on our website which would explain how the queue agents login status works https://www.3cx.com/docs/pbx-queue-status/ This will explain both the normal logging in and out of the queues, as well as the selective logging in and out of specific queues.
  10. NicholasP_3CX

    Styling Live Chat

    If it is a wordpress website this should replicate. But it if it is any other type of webpage platform, you will need to get the new code and upload it to your website.
  11. NicholasP_3CX

    Calling external ph#

    The number you defined as the destination is a 10 digit number and the outbound rule has 11 defined. Please amend your outbound rule.
  12. NicholasP_3CX

    Styling Live Chat

    The 1st one is the dark mode when selected in the styling of the chat. If you changed this afterwards, please check the code which is generated. You will need to regenerate and reupload this to your website.
  13. NicholasP_3CX

    3CX Queues

    If they log out from a queue they will be logging out of all the queues at once. There is a selective login, but they cannot be prevented from logging out of the queues individually.
  14. NicholasP_3CX

    3CX Queues

    Just go into the forwarding rules of the agents extensions and remove the capability to log out from the queues when away and DND.
  15. NicholasP_3CX

    Fax Server on 3CX DEBIAN UpToDate

  16. NicholasP_3CX

    Detect dialed Prefix in outbound Call Log.

    Is there any specific reason you need to do the prefix? If it is for billing purposes you can use the billing code prefix available in 3CX. https://www.3cx.com/docs/pbx-dial-codes/ So for example if you want to bill project/custom 1234 you will dial NUMBER**1234 You can then create a billing...
  17. NicholasP_3CX

    Office Hours blocking external phone calls

    In Version 18, in the Management Console there is an option to control calls outside office hours Settings > General. In version 20 it is only for each extension.
  18. NicholasP_3CX

    Welcome to V20 - Sign Up to a Webinar

    Continue reading the Original Blog Post.
  19. NicholasP_3CX

    SIPTrunk.com is classified as "Supported with limitations". What are those limitations?

    From our website: These cannot be used on 3CX Free and 3CX SMB
  20. NicholasP_3CX

    Not receiving WhatsApp Message in 3CX panel.

    You are actually in the wrong page 2 links below the one you are is the whatsapp link. The webhook is pasted in that.
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