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  1. 3CX apps in App Store

    Can we have an answer, we replaced our phone system last weekend and now find there is in app for the iPhone? Nick
  2. Yealink T38 3CX phonebook or LDAP search

    It was a firmware issue, had to update to 32.70.0.130 to get it to work.
  3. Missing caller name on incoming call

    The not connected was due to changing the IP after installing the server, so this is now fixed but still the mobile app doesn't show an extension name just the extension number, is this normal?
  4. Webmeeting from email address

    Hi, does anyone know if it's possible to change who the email appears to come from when sending webmeeting messages? Currently they all appear to come from myself as I'm the admin, these then get blocked by our mailappliance as an attempted address spoof! Thanks Nick
  5. Missing caller name on incoming call

    Following on, it may be because although the phone is connecting (on hook) and works within the LAN, the top left detail says 'Not Connected'. Disabling Wi-Fi and connecting externally over 3G works fine, it connects and shows as available. Not sure why this could be, it's a different subnet...
  6. Missing caller name on incoming call

    Is the iPhone app supposed to show a caller name when the notification appears for an incoming call, currently we only get the extension number? The Windows desktop app shows both. Thanks Nick
  7. Yealink T38 3CX phonebook or LDAP search

    We already have the extensions in AD, but the LDAP lookup/search on the Yealink phones just won't work, each time it comes back with no contacts. For now we've changed the phone book so extension numbers are in the mobiles column and it works, just not ideal.
  8. Yealink T38 3CX phonebook or LDAP search

    I've just realised that the XML output for the phonebook only has mobile phone numbers, it doesn't include any others at all, how do I correct this?
  9. Yealink T38 3CX phonebook or LDAP search

    Hi, I'm trying a Yealink T38 IP Phone (firmware 38.70.0.198) but I have one big issue, the 3CX phonebook doesn't show numbers only null against names and the built in LDAP lookup of the phone just won't show any results against active directory. Either way I have no contacts that I can use...
  10. iPhone push notifications not working

    We're really struggling with the iPhone push notifications, Android works fine. Whether we're on or off the network using 3G it just won't work. It's enabled under settings, the apps are re-provisioned and as far as we can see they register OK as they appear under phones and also with a push...
  11. Alcatel OminPCX SIP clients

    We've got it working, in the end we have set up Gateways for outgoing calls (Had to un-tick 'Only Authenticated incoming calls' on the Alcatel system to get it to work too). We set the registration to 'Do not require' and we can now make outgoing calls only via these Gateways. We then set up...
  12. Alcatel OminPCX SIP clients

    OK, during registration with the Alcatel system this port 65471 appears (maybe NAT?) and I'm sure this is causing the issue. Is there any way to force registration to use port 5060, maybe using custom values in the outbound call? This also comes up in the SIP invites. User Datagram Protocol...
  13. Alcatel OminPCX SIP clients

    We might be getting somewhere, comparing a phone that works to the phone system that doesn't it appears as though 3CX may be trying to connect to the wrong port on the Alcatel system as in the invite request it has this... User Datagram Protocol, Src Port: sip-tls (5061), Dst Port: 65471...
  14. Alcatel OminPCX SIP clients

    We did try comparing the Wireshark traces of a device that worked compared to one that didn't and although there were small differences there was nothing obvious that jumped out as being the problem. We'll try this again and maybe from a software client on the 3CX server as the comparison too...
  15. Alcatel OminPCX SIP clients

    There is no obvious logging I can find, unless someone can point me in the right direction!
  16. Alcatel OminPCX SIP clients

    The Alcatel has no firewalls between itself and the 3CX and always works fine with any SIP device such as X-lite or Aastra phone. Not sure if there are logs we can get to on the Alcatel PBX but I will find out. Nick
  17. Alcatel OminPCX SIP clients

    I've done a port mirror of the network interface for the phone system and performed a wireshark there too, all seems OK and the phone system is responding to the call as far as I can see, there's lots of INVITE's, a REGISTER and more INVITE's, not sure why it isn't working.
  18. Alcatel OminPCX SIP clients

    After about 20 seconds the call drops so you get a hang up tone, data below is the wireshark capture and below that is the whole log... WIRESHARK pPVfHEeddQOaINVITE sip:[email protected]:5060 SIP/2.0 Via: SIP/2.0/UDP...
  19. Alcatel OminPCX SIP clients

    Hi, I'm trying to connect our Alcatel OminPCX phone system (192.168.100.235) to 3CX (192.168.100.194) as part of a trial. We don't have SIP trunks on the alcatel system but we do have SIP clients. I've created a new extension and added the connection details as a generic VoIP provider...
  20. Push notifications not selectable for iPhone

    I've just registered again and the email has now come through, along with two others from before, thanks for your help.
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