• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. 3CX - Windows VS Linux

    In response to rks, here is the latest post that lists Linux vs. Windows: https://www.3cx.com/blog/releases/linux-pbx/. LDAP/ODBC support and PDF reports seems to be the only thing that's on Windows that's not on Linux yet. Other than that there's full feature parity.
  2. Queue Login Bug

    Does this phone that is being logged in and out of the queue have more than one queue that they are a member of? If so, then I believe that this is "by design", see the "Explicit (Selective) LogIn and LogOut" section of this page: https://www.3cx.com/docs/pbx-queue-status/
  3. Solved Q Button on Clients:Never Dependable

    My thought is that your users are probably members of more than one queue, and are sometimes logged manually out of one of their queues. 3CX remembers their last login state when that happens, and it can get confusing if you don't expect it. As I understand it, since there is no mechanism for...
  4. Ring Groups and Voicemail handling

    You could have two lines on your phone with two different extensions: that would be one way to do it. What I would do instead, is have the ring group as normal, and if there is no answer it forwards to an extension not tied to a phone, just for the purpose of collecting voicemails. Have the...
  5. SBC advantages over VPN?

    We have some individuals who work from home who have been having issues with the softphone due to unreliable or slow internet connectivity. We investigated doing a Raspberry Pi SBC setup for them, but concluded that it wouldn't really be the right solution. So we took the Raspberry Pi solution...
  6. Abandoned Call

    This is similar to this post: https://www.3cx.com/community/threads/make-missed-calls-more-intelligent.44560 so you might add a vote to that thread (by rating it) and add your request as an addition to it. It will probably get more attention that way.
  7. 3CX Extension Status

    I agree, I think that using "DND" for "out of office" is confusing. They usually are used to mean different things.
  8. Group manager cannot see group calls

    I think I figured out what I had wrong here: I thought, from the wording, that the user's "show calls to group" setting was universal, and that the manager's "see group calls" was, also. It appears to work differently: if the user's "show calls to group" setting is turned on, it doesn't doesn't...
  9. Group manager cannot see group calls

    Greetings, Our switchboard has a manager, and three users under her, all in a queue. Historically, I had "can see group calls" and "show calls to group members" on for all of them, so they could all see each other's calls and adjust accordingly. The manager has informed me that she would like...
  10. Question about Inbound Rules

    Yes, that seems to have done it, thanks! I didn't think of the order of execution. However, with 6 pages of inbound rules (one for each DID) and new rules get put on the bottom and the only way to move them up is clicking "Move Up" one at a time, this will take awhile. I may edit the rule on...
  11. Question about Inbound Rules

    I wanted to make an "inbound rule" that would handle a certain incoming phone number a particular way. It doesn't seem to work like I was expecting. If you click "Add DID", change the "Inbound Rule type" to "Caller ID number/mask" and type in the phone number that shows in the caller ID of the...
  12. Blacklist not working

    I was able to get a response from 3CX support. Apparently the blacklist not working is a known issue with v14.0.49169.513, and will not be fixed: their recommended resolution was to upgrade to v15 (not an option for us at this time...)
  13. Blacklist not working

    I had not had reason to question this, but I just had a report from our front desk that a blocked number called them, so I investigated. As Ben C describes, the number in the call log matches exactly the number I have in my block rule, but the number is still not blocked. Also, as he describes...
  14. Blacklist not working

    Yes, look for whether it matches exactly or not. I had this same experience, and learned that I had to add two entries for every incoming number I wanted to blacklist: both XXXXXXXXXX AND 1XXXXXXXXXX. Many times there's a 1 in front, so a blacklist rule without a 1 won't match. You also can't...
  15. Database lookup error, I think

    Thanks, I got my project running!
  16. Database lookup error, I think

    Okay, I got a few steps further and I'm getting the appropriate response from the database, but now I think I must be using the VAD Variable Assignment structure wrong. In the screenshot below, I have a database lookup that looks up the dn.value of the extension that the user has typed in. As...
  17. Database lookup error, I think

    Thank you very much: knowing which log file to look in was mostly what I needed. I may come back if I get hung up on anything additional, but this gives me enough to move forward.
  18. Database lookup error, I think

    Hi all, I'm working on my first VAD project. We have several conference rooms, and management is worried about people being able to make expensive outside calls from those public spaces without knowing who did it. We would like to have a dialer that prompts them to enter an extension and the...
  19. Trying to provision polycom 331

    You should start a new thread for this, because this is not the same issue that the other poster was posting about: different phone, probably different cause. On the System Status Quick Start screen (the first screen that comes up when you log in), number 5 is "Configure and deploy IP Phones...
  20. "Out of Office" changed to "Do Not Disturb"

    Ok, I remember seeing that blog post but didn't realize that was what it meant. Okay, maybe I'll rename the customizable "Do Not Disturb" to "Out of Office" and see how that goes... I guess it's not a huge deal it's just that when Office Hours is set to automatically put someone offline it made...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.