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The 3CX server is a remote/cloud server (AWS) and the phones are on site here at our main office.

A problem began occurring this afternoon on our 3CX system out of the blue with no changes done on our end. A call comes in to out main IVR (digital receiptionist) and is passed to our customer support queue (80000). It is then passed to the available agent (ext 40008). When looking in the 3CX...

We use 3CX as a call center for our customer/technical support. Today we've had multiple instances of customers calling in and being dropped to voicemail immediately. We have a queue of 8 users and at least two of them were available and logged into the queue at the time. Here is the log for...

I'm in an office where all of our employees use Macs. This morning, I received the following message from one of them: "My 3CX app on my computer keeps ringing and I do not have a mic to answer it. Not sure if its a real call or what’s going on. It just started this morning and it will not...

Thanks for the input. I'll check on all of these and see how it goes. For the people in our Customer support dept, I need to have recording on and they're the ones that have the majority of the questions. A description of how our system is set up it pretty straightforward - The phones are...

In our support dept we've occasionally had customers complain that they call in and are immediately disconnected after holding in the queue. We have generally chalked that up to the "occasional glitch" but it's starting to become an issue due to the number of reports and other reasons (like not...

I checked that option on my own extension (which has a DID that goes to it), and had a co-worker dial the DID. On my desk phone it displayed correctly, but on my cell phone it displayed my extension.

We use 3cx here at my company with voip.ms as the VOIP provider. I've set up a Digital receptionist that goes to two queues. When the queues reach the end of the maximum queue hold time, they are set up to forward to an outside number (cell phones) When a person calls into the queue, their...

Additionally, there are issues with calls not disconnecting with some phones and software. One example is that one of our users uses Ubuntu. Since there is no 3CX client for Linux, he uses another application (Zoiper). SWhen he answers a call and hangs up, the call doesn't drop. It stays on the...

Our company switched to 3CX from another phone system late last year. We've discovered that since that time, our Polycom Soundstation Duo conference room phones will not properly handle incoming calls. Other phones (3CX softphone, Yealink desk phones) work perfectly fine, this seems to be...

I have a user here who uses a hardphone at home and the softphone client (for Mac) in the office. When calls come in, they are not being recorded on the "recents" window. In most cases, what will happen is that a call comes in, and if he's busy, he will hit reject. He then wants to call that...

Hey guys. Currently in our system, if someone gets the default voicemail message it says "leave a VM or press star to go to operator." We do not have an operator or receptionist for the purpose of taking and forwarding calls. As such, when hitting *, the same message just repeats. We would...

This information helped a lot and we were able to resolve the issue. Our server is hosted in the cloud and as part of the setup the welcome email doesn't send the provisioning attachment as it makes the application try to connect to an external IP which doesn't work. However, we do have access...

The server is not local so we are unable to auto-provision the phones, so they're manually created/setup. Thank you for your assistance on this issue.

Thanks for the reply. The Server is on version 12, and has all the available service packs installed and up to date (up to 6.1). It is a mystery so far, but I'm still working at it. Mark F Leapset

1.6 resolves the mic issue, but introduces a new one - It will not register with our server. All the information is the same, but it just cycles connection attempts - in office out of office in office out of office. continuous loop. We have attempted removal and re-install of the software...