• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. US to UK SMS messages

    Hi We just signed up a UK number on Twilio to receive SMS messages. Twilio seemed the easiest to set up and get a UK number. Turns out Twilio don't guarantee delivery (i.e. doesn't work) of any non-domestic SMS messages, for example we can't received US SMS on our UK number. Before I start...
  2. Skills based routing forwarding to the next group

    Hi We've just implemented Skills based routing for our engineers as it looked like it would handle or calls better. I think this is by design, but I wanted to check I hadn't done anything wrong - it only fails over to the next level if everyone the first level are all either logged out of the...
  3. More than mobile-number for IP-phones-contacts like snom, yealink...

    +1 or at least rename the Mobile field to Phone 1 or similar so users can understand why the number isn't displayed in the phones address book. Happens on Fanvil handsets as well.
  4. Best way to route calls

    Perfect thanks.
  5. Best way to route calls

    Each ring group has a DID and that is named. Agents are added to multiple (at the moment all) ring groups. We won't need to add agents to ring groups granularly going forward, so better if we just have one group/queue with all agents in.
  6. Best way to route calls

    Hi, I'm trying to work out a better way to route calls in 3CX. We have a client who does admin work for a bunch of clients. Currently we have about 30 ring groups with DDIs, so they can see who is being called and answer the phone as the correct client. However this is proving a bit of a...
  7. Voicemail transcription - funny, but useless

    I know the voicemail transcription service is a Microsoft API, so don't want 3CX to take this to heart. I had no problems getting it to work - this is about the quality of its transcriptions. Does anyone else find it absolutely useless? Actually not useless - we find it hilarious, cheers us up...
  8. Exchange/Office 365 sync on Linux

    Am I missing something or has the Exchange/Office 365 link to contacts gone missing in the Linux version? Adam
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.