• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. 3CX Teams Integration - "Teams integration is changing to trunk level only. Teams and 3CX forking will no longer be supported"

    Can I please have some clarification on this. We, like many others, have clients using the Teams integration for the sole purpose of using the Teams client as the users handset. I have seen that Nick has said that is not where the 3CX software is going, but none the less, this is what we have...
  2. 3CX Teams Integration Multi Tenant

    Hello, We have a client with Teams integration setup. They do not access 3CX directly at all anymore. Each user has a DDI. The client is breaking up into to two O365 tenants, but still wants to communicate using the teams 3CX integration. For example transfer calls between the two. I...
  3. Solved 3CX Teams Call Recording

    Hello Nick, OK No idea what was going on initially. After initial setup it was definitely only recording outgoing calls, but it is recording all calls now. I don't think I imagined it, but who knows. Thank you for your help. Regards,
  4. Solved 3CX Teams Call Recording

    Hi Nick, The calls do go through the 3CX. It seems that outgoing calls are recorded, but incoming are not. The incoming calls go to a call queue. I don't have "Queue Recording" ticked, but I don't want it to ask the caller to opt in, just record. Regards,
  5. Solved 3CX Dial Plan no leading zero 0

    Perfect, Thank you Charles. Do I just "like" your answer to mark it as the answer?
  6. Solved 3CX Teams Call Recording

    Hello, I have an extension set to "Record all calls" and "PBX Delivers Audio". When the extension answers an incoming call using Teams the call is not recorded. Is this a limitation of the 3CX Teams integration or have I misconfigured my system? Regards, Tony
  7. Solved 3CX Dial Plan no leading zero 0

    Hello, I have set up a UK dial plan for my 3CX Teams Integration. So in Teams when I test the dial plan: 07964 xxx xxx becomes +447964xxxxxx However when an outgoing call reaches my 3CX it tries to dial 7964xxxxxx. As it is missing the leading zero my SIP provider refuses the call. What is...
  8. Solved Convert 3CX to custom domain

    Thank you ConceptsWeb, I had misread.
  9. Solved Convert 3CX to custom domain

    Hello, I am planning to set up Teams integration for my Linux based 3CX. At the moment we us a 3cx domain <company>.3cx.co.uk and I understand that we need to use our own custom domain to set up the integration. I believe the process is: Take a backup without "License Key Information, FQDN &...
  10. Launch External Application Powershell Pass Variables

    Hi Nick, The logged in user could run the script. When the 3CX Client launched the script it ran it as the logged on user, according to task manager, and when I checked the 3CX Client it runs as the logged in user. Regards, Tony
  11. Launch External Application Powershell Pass Variables

    Hi Nick, We got the variable passing to the script and all looked good. Unfortunately we hit a new problem. The script is doing a SQL lookup and works when manually run, but when it is launched by the 3CX app it seems to think it does not have access to the SQL commandlets. From Task Manager...
  12. Solved Restoring Recordings

    Hi ConceptWeb, I think that I will go with your suggestion. The archiving seems the best option all round. I can keep my 3CX small, backups small, and disaster recovery will be quick. One question, if I take a backup without recordings, restore, then attach the restored system to the Archive...
  13. Solved Restoring Recordings

    Hi Vasilis, I have not tried it yet in the real world, only on my test. The client in question has 25GB of recordings so needs to be planned, as I said the recommended way is very time consuming. Regards,
  14. Solved Restoring Recordings

    Hello Vasilis, FYI: Changing the xml file does not work. The only reason I ask is from a disaster recovery point of view. I have been asked to create an SOP for a scenario where our online host, OVH, has an extended outage and we need to restore all the systems to say AWS. All of our...
  15. Solved 3CX Version 18 Temp Backup Location

    Hello Nick, Thanks' for the confirmation. As I have an empty test system the backup file only exists for seconds so I could not confirm it visually. Regards, Tony
  16. Solved Restoring Recordings

    Thank you for the feedback. I have done something similar in the past and it can take a really long time, I believe I also have to re-index all the calls afterwards if I do it this way. The only reference to the location I can find in the zipped backup is in the xml file stored on the root of...
  17. Solved Restoring Recordings

    I take it the backup will not take the path from the live system and just overwrite the path with the original one?
  18. Solved Restoring Recordings

    I am migrating a 3CX Version 16 inhouse instance to a 3CX Version 18 cloud instance. The PBX has a lot of call recordings that are included in the backup. I have configured a Version 18 3CX system in the cloud, using a trial key, and created additional disks to hold the recordings. So on the...
  19. Solved 3CX Version 18 Temp Backup Location

    Hello, On version 16 when we took a backup to Google Cloud the PBX would create a zip folder in the Linux tmp location then copy it up. This meant that the tmp location had to be big enough to hold a compressed version of the PBX and recordings. We would therefore, in cases where recordings...
  20. Launch External Application Powershell Pass Variables

    Hello, We are trying to use the "External Application" function in the V16 client to launch a batch file and pass the %CallerNumber% parameter on, then the batch file launches a ps1 script using the parameter value as a variable. My question is in our batch file how do we reference the...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.