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  1. Remote agent login

    Yes it is, but sometimes agents leave their working area and forget to log out, sometimes they forget to log in. in a big call center, having the ability to log agents in and out remotely makes a big difference.
  2. Remote agent login

    I am new to this system and so far it has been great. We have it set up in a call center with different groups. One thing we cannot figure out how to manage is how to remotely log agents in and out of queues from the manager 3CX presence information window. The previous system we had, too...
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