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  1. ThomasD_3CX

    PWA Feature Set - Hotkeys

    Hi Guys, About what is coming with the new 3CX PWA, please refer to this thread - https://www.3cx.com/community/threads/3cx-pwa-problems.120167/ About the hot keys, I see the point, but you will have to stay tuned. If/when we do have something, we will let you know. If this feature is of...
  2. ThomasD_3CX

    New 3cx v18 installation blocked bij windows.

    Hi, Can you please try opening the CMD (elevated with admin rights) and run the installer in CMD ?
  3. ThomasD_3CX

    CRM Integration does not open contact url

    @micha1111 As per @ConceptsWeb the CRM contact URL is triggered upon answering the call. In older versions, there was the option to trigger the pop up upon ringing, although this behavior has changed ( just to argue with your statement "Ohhh - shame on me" as it is easy to miss that :) )
  4. ThomasD_3CX

    AWS Marketplace image

    Hi, Unfortunately no ETA can be provided, but I stated we are working on this. About the 3CX Hosted and 3CX Startup, we were and we still do recommend using these options. I understand your reference to the recent incident, although this was specific to the 3CX Desktop App and specific...
  5. ThomasD_3CX

    Migrating 3CX to a new subnet

    @samkahanda Thank you for the feedback as well as the additional info you have provided about the issue.
  6. ThomasD_3CX

    Update 7A - Focus on Security

    Please refer to this Blog Post
  7. ThomasD_3CX

    Windows Legacy App, CTI, E.164

    Hi, Please navigate under 3CX Phone For Windows legacy app Settings > Configure Accounts > Double Click on your account > Advanced Settings (button) > Scroll down and the option to replace the "+" symbol is located there
  8. ThomasD_3CX

    AWS Marketplace image

    Hi, The Azure and AWS marketplace installation are temporarily not available. Please stand by as we are currently working on this. For the time being, you may use the 3CX Portal to install the 3CX system. I would strongly recommend using the 3CX Hosted machines instead.
  9. ThomasD_3CX

    Migrating 3CX to a new subnet

    Hi, In regards to the local IP change, on the 3CX System all you have to do is to update the local IP under Settings > Network and restart all 3CX services (upon IP change you also get a warning under 3CX Dashboard) Now firewall checker test may fail for numerus reasons, network related. This...
  10. ThomasD_3CX

    Recent issues with 3CX Hosted

    @amayo Please allow me to be more precise in regards to the incidents in reference. You contacted us reporting the above issue twice, once on 27th Aug 2022 and once on 9th Nov 2022. In both cases you have reported that the 3CX Hosted system was not reachable although we were able to access...
  11. ThomasD_3CX

    U5 Beta - Telnyx SMS Outbound Not Working

    The case @ConceptsWeb had was resolved (his help is much appreciated).
  12. ThomasD_3CX

    SMS Not Sending Outbound

    Can you please let me know what is the error message under Dashboard > Activity log ? Please remove any IPs or sensitive data (I would like to know just the error message
  13. ThomasD_3CX

    Whatsapp working only one way

    Being able to receive inbound messages from WhatsApp but not outbound please check the following - The guide is followed step by step https://www.3cx.com/docs/manual/whatsapp-integration/ - The WhatsApp account phone number and Phone Number ID are in the correct format (no spaces, dashes etc) -...
  14. ThomasD_3CX

    Reconfigure route not working

    Have you tried marking the original message to the extension directly, as Dealt With before performing a new test to route the messages to the Q or RG ? Have you tried sending a message from a different WhatsApp account (not used before) ?
  15. ThomasD_3CX

    Inbound MMS working, but no picture on iOS

    Have you tried to test this on v18 U5 while the SMS/MMS provider is configured under Sip Trunks and not under Messaging > SMS & Facebook section ? ( https://www.3cx.com/docs/manual/sip-trunks/ )
  16. ThomasD_3CX

    U5 Beta - Telnyx SMS Outbound Not Working

    Just to be on the same page, in v18 U5, the SMS must be configured under Sip Trunks and enable the SMS under Sip Trunk configuration SMS tab - https://www.3cx.com/docs/manual/sip-trunks/ . If previously the SMS/MMS feature was configured on U4 and you have updated the 3CX System to U5, the...
  17. ThomasD_3CX

    Flowroute - Inbound SMS not working for all extensions but main number

    Just to be on the same page, in v18 U5, the SMS must be configured under Sip Trunks and enable the SMS under Sip Trunk configuration SMS tab - https://www.3cx.com/docs/manual/sip-trunks/ . If previously the SMS/MMS feature was configured on U4 and you have updated the 3CX System to U5, the...
  18. ThomasD_3CX

    Solved SMS w/ Skyetel - Update 5 Alpha 2

    Just to be on the same page, in v18 U5, the SMS must be configured under Sip Trunks and enable the SMS under Sip Trunk configuration SMS tab - https://www.3cx.com/docs/manual/sip-trunks/ . If previously the SMS/MMS feature was configured on U4 and you have updated the 3CX System to U5, the...
  19. ThomasD_3CX

    Parking calls since updating to V18 Update 4 (latest version) causes SIP server to crash

    @dcsdit Thank you for your prompt response and your assistance in this matter.
  20. ThomasD_3CX

    Unable to install SBC on Pi4B

    Please refer to: Blog: https://www.3cx.com/blog/releases/v18-update-3-final/ Forum thread: https://www.3cx.com/community/threads/transferring-form-vm-to-raspberry-pi-unable-to-restore-backup.115358/
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