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  1. STUN servers list is empty, no STUN discovery is possible

    Hi, Our PBX is configured with a static IP behind a firewall, and static ports are forwarded for our VOIP provider, so I don't think we need STUN? In our Network config we have static IP selected and the STUN servers are greyed out, yet in our activity logs we still get multiple occurrences of...
  2. Solved Scheduled Backup Failure

    Thanks for the response datamerge. As per my previous reply above, a restart of the server resolved this.
  3. Solved Scheduled Backup Failure

    As part of my reboot last night Windows Updates KB3205404, KB3205401 & KB2538243 were installed. I doubt that this was the resolution, but still might be worth checking that you have no outstanding Windows Updates to apply?
  4. Solved Scheduled Backup Failure

    We were advised to reboot the server by our support provider, and the scheduled backup completed successfully (as I suspected after a reboot). Would still be interested to find out what the route cause of this was.
  5. Solved Scheduled Backup Failure

    Hi, We have just started getting 3CX scheduled backup failures, two days in a row. When I run a manual backup, it completes with no issues. Here is the error I get when the backup fails: 3CX Phone System tried to backup but failed due to the following reason(s): System.Exception: Error...
  6. Office hours v15

    Thanks! This solved my problem ... we had assumed that placing the phone system to in hours would put back to default hours, didn't know I had to use the 0 at the end of the dial code to put back to default! Obviously been using it like this for a while but only picked it up in post upgrade...
  7. Office hours v15

    Hi, I've just upgraded to v15 SP2 from version 14 SP3 and our global office hours to not appear to be working. We currently have two digital receptionists set up, one for in hours for for out of hours. However, since the upgrade to v15 everything is being directed to the in hours digital...
  8. Not receiving Fax - No RTP packets were received

    Hi lneblett, No, the fax has never been successful. We have only been using 3CX since 13th June and this is the first time fax has been set up. Thanks for the flow for comparrison, I will try to have a look at the capture again. Yes, the provider does have a set of IPs. Our firewall was...
  9. Not receiving Fax - No RTP packets were received

    I am currently having an issue receiving FAX to email on our 3CX. We are running v14 SP3 with a Pro license, and are using a 3CX recommened SIP provider. Steps taken: * We have confirmed with the provider that we have T.38 protocol enabled on our SIP trunk * Confirmed that email...
  10. Call forward blocked - Caller ID being passed through

    These settings were actually set like this by the template for the voip provider. However changing these has resolved the issue, thanks :)
  11. Call forward blocked - Caller ID being passed through

    Hi, I am trying to forward calls to an external number, however it doesn't connect and I get the message in the logs: Reason: Forbidden I've contacted the SIP provider, and they have advised that the reason is because when someone calls from an external number, the PBX is trying to forward...
  12. Call extension as soon as handset is lifted

    Thanks both! Very much appreciated, got that working! And thanks for the link to the manual leejor; very helpful! As you both seem to know your stuff, I wonder if you can help me with the last feature on my list to test? The phone system we have now has a call group, and out of hours, if...
  13. Call extension as soon as handset is lifted

    Hi, I am testing the 3CX system to see if we can replace our current system, and one feature that we currently have is a phone in our unmanned reception, so when delivery drivers come, they lift the handset and that sends them straight to an extension. So I am testing the Fanvil C62, and I...
  14. Can make calls out not in

  15. Can make calls out not in

    Hi, I am setting up the 3CX as a proof of concept to decide whether our business can move over from our current system. So at the moment I am using the free 2 channel and don't have any support. I've set up a SIP trunk, and I am able to make calls: - From softphone to softphone - From...
  16. Can't register SIP provider

    Thanks for the responses, the SIP trunk provider got back to me and the issue was actually with the password! :roll:
  17. Can't register SIP provider

    Hi, I am setting up a proof of concept for the 3CX system, and I need to show it working before I can get the go ahead from managers to purchase (hence I have no support, and running on a trial licence). I have been given a SIP trunk trial by one of the recommended 3CX SIP partners (SIP Trunk...
  18. Windows phone fails to connect after 1st call

    Hi, I am in the process of setting up 3CX as a proof of concept. I have installed the 3CX softphone on my Windows 10 PC, and I am testing with an echo test *777 (on the internal network). When I first open the application and dial *777, I am able to call OK. However, when I finish the call...
  19. Hosting in data center with DR

    Thank you both, this is very helpful info. I'm not in the US, I'm in the UK ... we will however be going down the route of getting a provider that can install the 3CX system and provide SIP/VoIP, so I'm hoping this will make things easier. I just wanted to find out if it was possible before...
  20. Hosting in data center with DR

    Hi, I'm trying to get an idea of whether the 3CX system will fit our business needs. We need a system that will allow business continuity in the event of a disaster, and was wondering whether anyone could help me out with some possible system designs. We have 2 datacentres, one on site and...
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