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  1. Solved A second DID to FAX server with alternative email destination

    Are you faxing from an outside line? I've never had success with testing external numbers from within 3CX. I've always had to go to my Library and take advantage of their fax. I've tested this before in my environment, but it was sending all calls into the fax server (I've had other systems...
  2. Set Screensaver clock position on Yealink phone

    After testing the XML for five minutes, yes it works. You will need to play with it to put it where you want it, but the below will mimic the default display. <?xml version="1.0" encoding="ISO-8859-1"?> <YealinkIPPhoneCustomScreenSaver LineSpacing = "3"...
  3. MAC address not showing correctly with two phones on one ext.

    Moving the phones between extensions, and it is displaying the most recent MAC address registration to all physical phones with that extension. I can confirm this was not the behavior in previous 15.5 builds. It's possible that this was broken after the addition of Hot Desking in the UI, but I...
  4. Set Screensaver clock position on Yealink phone

    Just looked at Yealink's admin guide and XML templates, you can probably hard set it via CustomScreenSaver.xml. Their template doesn't specify a clock variable, so you may have to reach out on the Yealink forums for more insight. But I have to ask, why do you want to risk burn-in on your...
  5. Solved A second DID to FAX server with alternative email destination

    Easy, You create an inbound rule for that number and you have the destination as 'Send FAX to' with the extensions mailbox you want to use. You may or may not have to create a dummy extension just to get a mailbox.
  6. Anyone else Quite Irritated with the new changes in SP4 with the Red ! on Phone and Trunks?!

    I've been using the custom templates for years as I live in the states and I didn't want my phones acting European, so it was somewhat bothersome when they instituted the previous change that gave my phones red lettering in the management. Now they will have the chronic nag on the dashboard too...
  7. MAC address not showing correctly with two phones on one ext.

    All, I found a bug in the last last update where I had removed an extension and re-added to an extension that already had more than one phone. It was fine before I had done this, but this is an extension that I use to test my custom templates. After updating to last weeks update, removing and...
  8. Parking H3ll

    3CX: 15.5 update 3 (this current one) Yealink: 28.82.0.20 and 35.82.0.20 (but this has been happening on and off for the past year) Which wireshark capture/log files would be the most helpful? The lost call, the picking up call, or the phone system?
  9. Parking H3ll

    I don't know if anyone is having this issue, I am seeing an issue for the past few months where phone calls are getting dropped in the park and pickup (using the SPx mechanisms and hot keys). We are using Yealink T48 and T46 phones if it makes a difference. I've been able to reproduce this with...
  10. Can't update firmware since v15.5 upgrade

    I was not the one that upgraded our system from v14 to v15, but apparently 3CX switched from IIS to NGINX. It looks like my predecessor didn't remove IIS and it is possible I have some conflicts going on (even though NGINX is using 5000). My 3CX is deploying the <MACAddress>.cfg file to the...
  11. Can't update firmware since v15.5 upgrade

    Running into issues with the Yealink firmware being deployed via 3CX. I am using Custom templates that are almost identical to 3CX's, but it is not updating via PnP with the HTTP deployment (i had been using TFTP for the longest time). If I perform a factory reset on the phone, it will show up...
  12. CODEC Preferences

    Found the file: C:\Program Files\3CX Phone System\Bin\3CXPhoneSystem.ini The line "LocalCodecs = PCMU PCMA G722 GSM G729" looks more relevant to a local phone deployment. I would love for a 3CX guy to chime in, only to answer if we can enter this into "instance1" and if this is kept after...
  13. CODEC Preferences

    I've done it before with hard coding changes in the template.
  14. How can I terminate a crashed/lost call

    I'm having a similar issue with Parking and picking up at another extension, the original extension shows they are on the line with themselves. However, I can kill it using the X button in the WebUI (unable to kill the call in 3CX desktop app). Is it isolated to just 3CX, or is it taking up an...
  15. Firmware auto-download

    Hi all, I just noticed that after my 3CX checked for updates and emailed me about the availability of SP1 (beta), it went ahead and downloaded the newest firmware for our phones. It does not look like it downloaded any new templates or anything else and it did not deploy the new firmware. Is...
  16. Solved Pickup incoming call while on a call

    You can still get away with this if you are set as a manager of the group and you are actively watching the "Q-Manager" view. You may need to setup a custom phone template in 3CX depending on your phone. Yealink's pretty much require changes from the default for most functionality.
  17. Can't update firmware since v15.5 upgrade

    I don't know how 3CX interacts with other phones, but Yealink phones need to have a minimum firmware to provision via Plug'N'Play. After that, all future firmware upgrades will be distributed via Plug'N'Play provisioning (they stopped writing out the config files a while ago). If PNP is not...
  18. Solved DID for Fax?

    Sorry, my gateway is now listed as a SIP Trunk too (I hate when things are relabled). In your "Inbound Rules", do you have the ability to set a destination for calls?
  19. Help with Patton 4112 FXS in germany

    He most likely set it up as a "regular" extension as the fax extensions don't seem to care about "Disallow use of extension outside the LAN" and "PBX Delivers Audio". The directions @computer130 cited used "regular" extensions up until that "Optional" bit at the end where it says they MUST use...
  20. Fax outbound interrupted

    I think the baked in fax server in 3CX does not like the G.711u codec from NBE/PRI (I enabled the beta feature since it is available). The fax errors out about twenty seconds in after the "Fax exchange" completes. I will leave fax number pointed at the fax machine for now. Faxing from the fax...
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