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  1. Implemented 3CX Mobile softphone to support video

    3cx mobile softphone for Iphone and Android to support video
  2. 3CX phone Rec. button behavior when Record all calls enabled

    3CX phone call recording button (Rec.) behavior when "Record all calls" for extension is enabled is working in a confusing way. By default according to our business needs there is a requirement that we must record all calls. An exception comes into effect when clients are giving very sensitive...
  3. Log agent out of queue after X missed calls

    Add feature to queue to log agent out after X missed calls. Currently an agent can leave their desk and forget to log out (or leave themself logged in overnight) and when the queue opens it rings and rings at their desk. Our previous system would log an agent out of the queue automatially after...
  4. Implemented Set priority for each agent individually in call queue

    Would be nice to have functionality in 3CX to specify priority for each agent individually in call queue. This would allow much wider possibilities to distribute calls in call queues according to agent skills or primary responsibilities. At the moment there is polling strategy Prioritized Hunt...
  5. Implemented Copy an existing extension

    Ability to be able to copy an existing extension and then be prompted to enter new extension number and the provisioning information if required
  6. Time Conditions/Time Based rules in 3CX

    One big problem we are facing when migrating to 3CX is the lack of time conditions, or time based rules. We need the ability to configure different ivr prompts for different days of week or specified hours of day. For example to play one prompt on Monday, another on Tuesday and etc. As well...
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