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  1. DSXDATA

    Contact Info WebBot

    Many of our clients struggle with interfacing the data from their different systems when all they want is the name/company/phone info in their phonebook. In many cases, their customers would be happy to go to a link on their website and fill in the info. It would be nice if the PBX had a...
  2. DSXDATA

    Confusing Prompt in SELECT_CALL_BY

    The prompt says "Press 1 to call by name, Press 2 to call by Last Name" as minor as this seems, we do get regular requests from users who have had callers confused by this wording since they are looking for a call by FIRST name option.
  3. DSXDATA

    v16 Debian 9 to v18 Debian 10 upgrade failing

    Please let us know the anticipated timing on the fix. We have a number of V16 licenses to renew which won't happen until we are able to update the instances to V18.
  4. DSXDATA

    Solved SBC won't update

    sudo apt-get dist-upgrade will install the held-back package as well as everything else that's needed. If the machine is just an SBC you should be safe doing that. If it has other missions, a dist-upgrade may have unintended consequences. In which case, you could try sudo apt-get --with-new-pkgs...
  5. DSXDATA

    I've got a predicament...

    Lee's advice is solid. The only circumstance where onsite hosting might make sense is where the site has a multi-trunk BGP-managed internet connection. Data centers have multiple routes designed to contend with carrier outages. When your phone system relies on a single internet connection, there...
  6. DSXDATA

    SBC advice

    There is no perfect solution - as the answers indicate. However, we tend to use a DHCP reservation for this reason: eventually our clients hire new IT people or change internet providers or install a new router or decide VLANS are the way to go. In all of those cases, the subnet used for the...
  7. DSXDATA

    I love 3cx but is this for real?

    Don't forget some coloring due to cultural nuances. Nick comes from a cauldron of national cultures as well as professional cultures (sales/engineering/support). Poor Nick, so underappreciated :cool:
  8. DSXDATA

    Solved 3CX SMTP down (4.3.2 Internal server error)

    Operational now.
  9. DSXDATA

    Solved 3CX SMTP down (4.3.2 Internal server error)

    Is anyone else having this issue?
  10. DSXDATA

    In Progress Allow multiple calls for Queue and Ring Group

    The reason why this "feature" is buried in the parameters ( ALLOWUSEBUSYOPTFORGROUP ) is that it is unsupported. It is unsupported because it introduces unexpected behavior. We used to deploy PBX's with this parameter set to 1. However, when V16 SP3 was released we began to encounter issues with...
  11. DSXDATA

    Someone to help us install 3CX?

    My company hosts and supports 3CX for over 300 companies. I'd be glad to give you a call. If you wish, you can email me at KHURFORD-at-DSXVOICE.COM and we can setup a conversation. Best, Kirk Hurford, COO DSXVOICE
  12. DSXDATA

    Consult / Attended Transfer Issues with "Supports Re-Invite" enabled.

    @YiannisH - in the training session conducted by ABP (but taught by Andreas - I think) I thought he had instructed us to disable the Supports Reinvites option. Is it your recommendation that it be selected by default for local extensions? We're 100% Yealink, btw.
  13. DSXDATA

    In Progress Allow multiple calls for Queue and Ring Group

    This continues to be a significant issue, complicated by misunderstandings over RG vs queue functionality. I understand the thinking that QUEUE logic is founded on the concept of a work flow where agents take calls according to various rules. Allowing an incoming call to an extension that is...
  14. DSXDATA

    3CX Call Quality Bad

    Is the host machine virtual? If so, validate that the clock is working properly. Your issue is typical of virtual hosted PBX where the clock is not in sync.
  15. DSXDATA

    Automatic Global 3CX IP Blacklist, cool!

    We were surprised to discover that a huge percentage of SIP hacking comes from just one network - PoneyTelecom. Its the homebase for hackers and hacker-bots. We run the following script in our standard cron jobs to make sure PoneyTelecom is blocked on all ports and not accidentally or otherwise...
  16. DSXDATA

    SBC Issues

    Tnx Ben - (un) fortunately, even after 4 checks, that looks operational. So much for a simple answer. The log errors really look like a DNS issue is happening - it looks like rivanet.vcshosted.uk is not resolving. Can you do a ping etc from the SBC host machine? After replacing the URL - what...
  17. DSXDATA

    SBC Issues

    Hey Ben, Triple check the config file for the SBC, as that is usually 99% of the reason why there are issues. Best to use IP addresses in the config so as to eliminate DNS issues. Also, temporarily shut down any AV/IDT/IPS services to see if they are interfering. If you DO setup a VM, suggest...
  18. DSXDATA

    In Progress Allow multiple calls for Queue and Ring Group

    @dig1234 Yes and no. Historically, it has resulted in anomalous behaviour - calls hung in queue. I can't say its been a problem in V16 - yet - but there's been no discussion on this from 3CX recently - so I don't know if the calls hanging in queue issue was resolved. I would think that if it...
  19. DSXDATA

    Control user ability to drop calls

    I'm afraid to ask - but exactly what event is it you are looking for that identifies an intentional drop?
  20. DSXDATA

    Control user ability to drop calls

    Please add "Can Drop Calls" to the assignable user rights. The problem is that some of our clients have queue agents who are using this ability to control the calls they receive without having their stats affected. There are workarounds, but they result in the agents losing other abilities that...
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