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  1. AvraamM_3CX

    The license key you entered is incorrect

    Hi @yavuzyaylak, in PBX the number must be in E164 Format. Check with the VoIP provider how they require the DID to be formatted for incoming calls to work.
  2. AvraamM_3CX

    2012 R2 Preview - IE11

    Hi there, This is most likely due to security features implemented within the new version of IE. Having said that this is external to 3CX and should be adjusted from the browser directly.
  3. AvraamM_3CX

    Initiating a SIP call through intent

    Hi there, Kindly read through the following article, re-test and advise as to your results: No longer valid: 3cx.com/blog/docs/3cx-http-api/
  4. AvraamM_3CX

    GXP1405 does not provision thru console

    Hi there, Kindly note that you are only able to provision ONE SIP Deskphone per extension. Furthermore, from C:\ProgramData\3CX\Data\Http\Interface\provisioning please ensure there is a file relevant to the MAC address of the endpoint you are attempting to configure. If not, from the Phones...
  5. AvraamM_3CX

    Intercom button

    Hi there, craigreilly is correct, this is a phone based functionality which would have to be implemented by the manufacturer directly and further tested with 3CX. Having said that, from the 3CX Management Console-> Extensions-> *Select extension*-> Phone Provisioning, set the BLF type to...
  6. AvraamM_3CX

    Installation Errors

    The issue seems to be from the Windows installer on this machine What OS are you using? If XP or 2003 please download and install Windows Installer 3.1 from the Microsoft site. If Vista or 2008 download and install Windows Installer 4.5. Reboot after doing this. regards
  7. AvraamM_3CX

    Recording Voice Mail Greetings

    You need to dial the number you normally dial to access your voice mail number. This depends on the number of digits you are using for your extension. To see exactly what you need to dial go to the 3CX management console and under Settings -> General, in the section Voice Mail Menu you have the...
  8. AvraamM_3CX

    Need to create 4 digit extension in 3 digit installtion

    You cannot use different number of digits then what you have set it up as. If you installed a 4 digit environment, you need to use 4 digits. if you installed with 3 digits, you have to use 3 digit numbers. regards
  9. AvraamM_3CX

    Problem installing on Windows 2008 64bit - HTTP 404

    Ensure you have let the 3CX wizard run to the end and that all the 3CX services have started Try to use http://<IP of 3CX machine>/management e.g. http://192.168.2.3/management and see if this works. regards
  10. AvraamM_3CX

    G729 questions

    Hi We are looking into this. Can you tell us what voip provider are you using? regards
  11. AvraamM_3CX

    Installation problem v7.1.6589

    Does the Installation terminate abruptly? If you have some antivirus running please disabling while installing. Also check in the Event logs to see if you have any further errors on this. regards
  12. AvraamM_3CX

    3CX services

    Re: 3CX services won't start Probably you have the default site bound to a particular IP address and this has disabled localhost. Please change this again and set the IP address for the Default site to [All Unassigned]. Restart the IIS admin service and retry running the 3CX wizard. regards
  13. AvraamM_3CX

    3CX 7 only half duplex audio?

    Ensure you do not have any firewall on the 3CX server that might be blocking this. Try stopping this and see if the issue persists. Also ensure you don't have any other application that might be using the 3CX RTP ports. Please follow the procedure on...
  14. AvraamM_3CX

    3CX services

    Re: 3CX services won't start Please ensure that after you have finished the installation you have allowed the 3CX Wizard to run to the end. Try running it again from the 3CX folder (Program Files\3CX PhoneSystem\Bin\3cxWizard.exe) and ensure it completes to the end. After doing so see if the...
  15. AvraamM_3CX

    An error occured in IVR session or DigitalReceptionistUC

    Please check the article on this link - http://wiki.3cx.com/Home/general-configuration/troubleshooting-ivr-errors - and ensure you follow the steps mentioned in this article. regards
  16. AvraamM_3CX

    Incoming / Outgoing calls can't hear other party

    It would be recommended you first try to set up and use the 3CX phone client to see if this works well. Like this you will ensure that the system is working correctly. After doing this then you can try to use the Phone you are trying to set up. Two things you can check for are: Firewall on...
  17. AvraamM_3CX

    GXW-4008 V1.3A

    Hi Please set this up first without the wireless connection, and connecting the Grandstream to the network using a network cable to the 3CX machine. Ensure that you set up the Grandstream FXS as per the instructions on https://www.3cx.com/voip-gateways/ Once this is set up and working, then...
  18. AvraamM_3CX

    Voicemail prompt record

    You can record this via the voice mail options when dialing in your voice mail. When in your voice mail, You need to press option 9 to go to the Voice mail options menu ad then press 8 to change your voice mail greeting. Info also found on...
  19. AvraamM_3CX

    How to create a support ticket

    Please go to https://customer.3cx.com/ and log in with your log in details you got when purchasing 3CX with support. regards
  20. AvraamM_3CX

    Voice mail prompts

    Hi It is no possible to remove the need for pressing # and then 0. However if the caller just hangs up after recording without pressing the #, the voice mail will time out and it will still save the message. regards
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