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  1. Update v20 - Exceptions on virtual user

    The Clinic does that on weekly base
  2. Update v20 - Exceptions on virtual user

    We use a dummy user as "Night Mode" this is where all calls come in. On night mode we use clinic opening hours. During opening hours the calls go through to a Queue. Outside opening hours the calls go through to the dummy user "Service-Arts". On this user we then create different exceptions per...
  3. Update v20 - Exceptions on virtual user

    Hi Well its a little bit more difficult. Every day there is another vet who's working the night shift and not everyday own of their own clinic. So they work togerher with multiple clinics. So it can happen that from 18;00 till 00:00 it routes to a virtual user with a mobile phone and from...
  4. Update v20 - Exceptions on virtual user

    Another problem we experience is a gap from 1 minute when we use the exceptions.. If a veterinairian has a night shift from Monday 19:00 till Tuesday 08:00 hour there is a gap from 23:59 till 00:00 hour. We already had some clients that received a urgent call but weren't available at that 1...
  5. Update v20 - Exceptions on virtual user

    Hi @nikolascx I was looking at the update version 20 and have a few questions. We have some chains of veterinary practices. Those practices have normal opening hours. And after that they share night shifts with different practices and vets. We create a virtual user for this which we call...
  6. status scheduler missing in 3CX webclient

    Yes, we are under the latest version. I do have the status tab under settings but when going there the status scheduler is missing. Same issue as Brendan McNeill posted
  7. status scheduler missing in 3CX webclient

    Hello, For some reason the status scheduler is not showing up in the 3CX webclient, it has suddenly disappeared. The version has not changed, it is just gone but only for 1 client. It is not missing at any other clients. What could be the cause for this? Kind regards.
  8. Requests for a monthly basic report

    Goodmorning Jed; Thanks allot for your suggestion! We will definently check this out and discuss it with our customers. Have a nice day! Greetz Mark
  9. Requests for a monthly basic report

    Hello, Some of our customers are requesting one type of specific report from us. We've tested allot but we can't find a way to generate this. What they need is; A monthly (HTML) report that shows (for example but most important for now) the number of incoming calls per day. The report should...
  10. Automatic DnD not working correctly after daylight saving time

    We have the same issue. AutoSwitch does not change the user to Do Not Disturb or Available after a DST Time and Date are fine. (Debian)
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