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  1. External Agents are converted to Extensions! DTMF design problem!

    Hello, Since v15, the 'External Agents' which were in use for Call Queues are converted to 'extensions' with 'Ring my extension and my Mobile at the same time' option. In fact, 'External Agents' don't exist anymore in v15. This is a HUGE problem, because External Agents were not routed via...
  2. 3CX sends DTMF between Extensions&Trunk but between Trunk/Trunk (Intercom)

    Thank you NickD_3CX !! That was exactly the issue. 3CX did catch the DTMF and did not put it through. This was because of the Mobile Agent you are saying. So - Using 'Ring my mobile at the same time' was not an option. - Using a Ring Group with an extension in it (which has a forwarding...
  3. 3CX sends DTMF between Extensions&Trunk but between Trunk/Trunk (Intercom)

    Thanks for the replies! The Intercom is a GIRA DCS-IP Gateway (TKS IP Gateway). For example, here are the settings with a FritzBox: installing-fritzbox-Gira (in German) and here are the settings for XXTer (English). The manual of the Intercom itself is here (English) Mobotix and Commend...
  4. 3CX sends DTMF between Extensions&Trunk but between Trunk/Trunk (Intercom)

    Hello, In my job to make a Migration Tutorial for people migrating from Asterix/FreePBX to 3CX, I ran into the following problem: 3CX can forward DTMF tones from a SIP Trunk to an Extension (IP Phone). 3CX can also forward DTMF tones from Extensions to the SIP Trunk Provider. 3CX can not...
  5. Migrating Recordings from Asterisk/FreePBX to 3CX

    Hello, I am testing a migration path from migrating a Asterisk/FreePBX server to a 3CX Server. 3CX stores recordings in the default directory: C:\ProgramData\3CX\Instance1\Data\Recordings\ It uses the name format: DisplayName_Ext_DialedNum_YearMonthDayHourMinuteSecond.wav Can I just put...
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