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  1. Barge In/Whisper/Listen functions not sending push notifications to iOS App.

    I'm trying to use the Listen function utilizing the Webclient. We are currently using Cisco 508G phones and when I log into the Webclient, the Cisco phone does not show up in the list of phone to select. I figured I would use the smartphone client to listen in on the call. However, when I select...
  2. Outgoing call receiving "not acceptable" response

    Just received a call back from the Telco - apparently the issue was that the number needed to be sent to them as a 10 digit number, which is strange because I've never had an issue with sending the 1 with that prefix before. Nonetheless, I've added the appropriate rules and it's all working now...
  3. Outgoing call receiving "not acceptable" response

    Thanks for the help everyone! With after working with the Patton support team, we determined that the error is coming from our provider. I've opened a ticket with them and hopefully will have it resolved shortly!
  4. Outgoing call receiving "not acceptable" response

    Yes, that is the correct outbound rule and the same rule works for all our other 11 digit phone numbers. The 192.168.111.21 is our PRI Gateway (Patton SN4960). I'm not very familiar with filtering through the results of a wireshark capture, but I've attached what seems to be the point where it...
  5. Outgoing call receiving "not acceptable" response

    I hate to have to revive this thread, but I still have been unable to resolve this problem. I hoped that updating the system to V15 would resolve the issue, but unfortunately it did not. To recap - everything was working fine until I needed to create a rule to temporarily block outgoing calls...
  6. Outgoing call receiving "not acceptable" response

    The rule that I posted is the only one that lets me call out to my cell number using a 12 digit number. (9 1-269-767-xxxx) Yes, the leading 1 needs to be sent, and the other rules I have configured take care of that. Like I've said before - I have no problem calling out with any other number...
  7. Outgoing call receiving "not acceptable" response

    Nothing has changed with the outbound rules, other than me creating and then deleting a rule that blocked the number. It seems as if somehow the outbound rule that I deleted did not get removed completely and is lingering somewhere on the system. The only way I can get around it is to create a...
  8. Outgoing call receiving "not acceptable" response

    Hello, I am having an issue where I am unable to call out to a specific number. I was testing an outbound rule to block outgoing international calls, and created an outbound rule blocking my cell phone number to test the settings. The settings worked - when I called my cell phone number I...
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