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  1. Show all busy agents in wallboard statistics

    The wallboard Agents Busy statistic only shows agents that are on Queue Calls NOT agents who are busy on outbound calls. This makes life difficult for call centre managers. They are asking their team to get on calls when they are already on calls. Please see following comments from one of our...

  2. Geographical IP Blocking (Inbound)

    It would be good if there was a Geographical IP blocking feature in 3CX on inbound requests . At the moment we have the IP Blacklist which is more of a reactive tool we can use when the PBX comes under attack from a specific IP. It would be great if we could do some pro-active blocking that...
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