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  1. Blacklist not blocking IP's

    I have blocked this IP along with some others via my router which are still showing as failed authentications despite being on 3CX's blacklist. Might be a problem with 3CX? Thanks, Chris.
  2. Blacklist not blocking IP's

    Hi, I have an issue where I'm being spammed by 1 IP for too many failed authentications. I have added that IP to the IP Blacklist and set to Deny but am still receiving emails saying it has been added to the blacklist. Added to blacklist on 2nd November...
  3. Template Refresh Interface

    Same issue in the most recent build. Cant actually edit the template in 3CX > Settings > Templates Can copy out but have to edit the template manually in Notepad++ to make any changes. I'm now stuck waiting for 3CX to refresh the template on the web dashboard so that I can push it to...
  4. simultaneous call licence

    That is great news. Thanks very much for finding an answer for me. That makes a good deal of sense now. Kind regards, Chris.
  5. simultaneous call licence

    Hi YannisH, Thanks for the reply again. Unfortunately the licence usage does go up depending on how many agents are in the queue. Please see below. There is 4 agents logged in to the queue, I called the number from my mobile. The main page shows 5 of my available 8 licences now being used by...
  6. simultaneous call licence

    According to http://www.3cx.com/docs/3cx-introduction-licensing/ "Licensing is based on the number of simultaneous calls that your company requires, including both external and internal calls." It does not make mention that a phone ringing from the PBX is a call. I think that is extremely...
  7. simultaneous call licence

    Hi YiannisH, Thanks for the reply. Just for clarity I am using the Ring-All polling strategy for my queue. Additionally, G729 is the last in the list for codec priority. Your response makes sense and I understand, except that in the screenshots below I have 3 incoming calls and 2 agents...
  8. simultaneous call licence

    Hi Guys, Before purchasing 3CX a friend invited me along to a basic 3CX training session to have a play and look at the system. I think I was given some poor information when it came to licensing, because I remember being told (and I wrote down) that "A call in queue does not count towards your...
  9. 3CXPhone v15 Defaults to Softphone

    Fantastic! Thank you very much YiannisH!
  10. 3CXPhone v15 Defaults to Softphone

    Hello, Is there any way to stop 3CXPhone for Windows v15 switching from CTI to Softphone after every reboot/logoff? We use the software purely for CTI mode and have no need at all for Softphone mode. We have only just started using 3CX this week and the staff are loving the control on the...
  11. V15 - NGINX Stopping

    Hi MichaelB, Thanks for the reply. I honestly can't work out what 'sets it off' but I can confirm it only happens when I'm in the web interface making changes OR idling on the front screen. If I'm not logged in it quite simply doesn't happen. Do you mean the CPU usage on the Dashboard? No...
  12. V15 - NGINX Stopping

    Hi folks, Since upgrading to V15 randomly the web interface just stops responding and shows "Web server is not responding to requests. Contact administrator". I'm not sure what else I can paste to help find the cause etc. I have checked my windows logs and there is nothing at the time of...
  13. Callback after blind transfer not answered

    Thanks for the response, Nick. Unfortunately that didn't work for me. I have set unanswered calls to go to a priority queue called "NO ANSWER" and informed the staff of what it means. This will have to do as none of the other options available suit my needs. Are users able to request features...
  14. Callback after blind transfer not answered

    Hello, I am trying to set up 3CX so that if someone makes a blind transfer to an extension and that extension does not answer the transfer then the call is sent back to the person who originally made the transfer. I have set things up in Settings > PBX > Transfer Back on Busy. I note that...
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