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  1. CFD Backup & Restore

    Thanks for the answer. I found the audio files for it: C:\ProgramData\3CX\Instance1\Data\Ivr\Prompts\Callflows and log the files of the callflows: C:\ProgramData\3CX\Instance1\Data\Logs But this folder is empty: C:\ProgramData\3CX\Instance1\Data\Voiceapps [EDIT] I´ve found it in the general...
  2. CFD Backup & Restore

    Hello, We just started looking into CFD and wonder, will CFD apps be stored and restored via regular backup process? Where are the CFD apps saved after uploading? Using on-premise Windows version. Thanks in advance! KarstenW
  3. Master/sound Underflow

    Hello, we are facing some stange issues with 3CX Windows client. The audio stops after a couple of seconds and then it will come back after another couple of seconds and so on. It is for some clients only on the same network. The only trace I found so far is from 3CX client log: [11.07.2019...
  4. IP Blacklist not recognizing IPs

    That´s funny, because we are still using version 15.0.62928.5 and it worked fine until last week.
  5. IP Blacklist not recognizing IPs

    yes, exactly, and getting more: 91.134.178.219 255.255.255.255 Deny 10/09/2037 4:27:54 PM 91.134.178.219 91.134.178.219 255.255.255.255 Deny 07/15/2027 6:24:15 AM 91.134.178.219 PBX: blocked for too many failed authentications 91.134.178.219 255.255.255.255 Deny 07/15/2027 6:56:29 AM...
  6. IP Blacklist not recognizing IPs

    Hello, since last week, we have the issue, that an already blacklisted IP will be blacklisted over and over again. IP Blacklist: 91.134.178.219 255.255.255.255 Deny 10/09/2037 4:27:54 PM 91.134.178.219 91.134.178.219 255.255.255.255 Deny 07/15/2027 6:24:15 AM 91.134.178.219 PBX: blocked for...
  7. Solved naming of records depending on incoming rule

    Wow, that really helped me out here. Thank you very much. The trunk provider is not sending the main number, it is sending the account name. After changing this, it is working fine. Thanks again. KarstenW
  8. Solved naming of records depending on incoming rule

    Hello, I have the following issue: Usually, when a call comes in, an incoming rule is directing the call to a queue. When the call is recorded, the name of the incoming rule is set to the file name of the record. But, when there is a SIP trunk with only main number, the incoming rule is...
  9. pickup of call from call queue

    Hello, is it possible in any way to pickup calls from a call queue? Assigned and / or unassigned calls? Kind regards KarstenW
  10. Phonebook - ODBC Entries

    I am facing this issue with the double entries too, can this be fixed please?
  11. Phonebook - ODBC Entries

    I recognized, this happens, when there are empty values in the database. e.g. db ID | name | mobile | business 1 | Doe | _____ | 2 | Smith | 11111 | 22222 Then Smith gets dublicated contact. I have similar problem, when one of the column is empty, I don´t get an entry to my...
  12. Solved ODBC - Phonebook / Contacts

    I got a solution, I had to change the IDs starting from 0. I don´t know why, because 0 is the identifier of the db table, but it works now.
  13. Solved ODBC - Phonebook / Contacts

    Hello, I have a problem with the ODBC integration. The CDM_ODBC_Test Tool works fine and I get correct results. The trace of ODBC works with Test Tool too, but does not log anything for 3CX. It´s a 3CX v15 Server Tested config: 3cxpb;uid=tesname;pwd=testpw SELECT...
  14. reports language

    After setting everything on OS side to EN and a reboot, no change, still all reports are in DE. Isn´t there any flag to change it?
  15. reports language

    To be honest, I don´t know. It was already setup with 12.5 when I took care of the server. Probably DE. With 12.5 it was no error, because you could choose the language of the report. I´ll report if a reboot helps, when I do one.
  16. Solved Web based Wallboard - IN PROGRESS

    I wonder, is there any time line? Or a date to expect the web based wallboard again?
  17. Agent status and wrap up time

    Yes, this would be very helpful. Or is there another way to be in the queue but not get any further calls?
  18. reports language

    But it is the English version of OS: C:\Windows\System32>dism /online /get-intl Deployment Image Servicing and Management tool Version: 6.3.9600.17031 Image Version: 6.3.9600.17031 Reporting online international settings. Default system UI language : en-US System locale : de-DE Default time...
  19. Minimum 'Maximum Queue Wait Time'

    I´m unsatisfied with this minimum of 15 seconds too. Is there a way to change this somehow?
  20. reports language

    Hello, how can I set up the language of the call reports? At the moment the headers are all in German. How can this be changed? Kind regards Karsten
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