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We're using Windows 10 and Chrome. We us Chrome in Incognito mode to avoid cookie / session issues. About 1/4 of the time screen sharing will not work. It says its sharing but no one gets the stream. Is anyone else having this issue?

The definition of support was changed. Before support meant that you had access to the updates during your supported period. Now support means you can open up tickets directly with the 3CX tech team and that wasn't an option before. Previously you needed to talk to your reseller for support.

We continue to get requests for this. I did another YouTube on how to fix it.

We're having an issue with some calls not completing based on how an end carrier transfers calls using a re-invite. I'm told that the via header in the invite must have a public ip. Here is an invite fragment from a call initiating from 3CX Phone on ver 15.5 20 Jun...

Please see attached screen shot. We have a problem with time based branches not evaluating properly. We're using DateTime.Now.TimeOfDay.Minutes to make the boolean simpler to evaluate for partial hours. I'd like to write a log file to better understand variable state during execution and the...

Can you provide some details. How does one pick up a parked call with SP using a cordless phone?

So to confirm what you're saying, the file name for the recording is not available through the api as a parameter. The best that can be done is to estimate the correct file name based on the concat-ting the parameters that make up the recording file name. Its certainly not best practice but...

Does anyone know how to get the filename of the call recording. Is it available via the API or does it have to be built based on a format. or make a call directly to the db? Also is the default path for the call recordings available?

How far into the call do calls get dropped. There is some data gathering you'll need to do to find out if its the itsp thats terminating the call or your pbx. This is done by capturing sip traces. See: https://www.3cx.com/3cxacademy/videos/advanced/basic-troubleshooting/ Its not a simple...

Processing a call doesn't really take much horsepower. Are you talking about a technical limit based on hardware? Nothing to worry about there - even basic hardware will be able to handle 16. Demand starts to kick in with call recording, reporting, transcoding in addition to calls.

We have been dealing with this for years now. If your setting up reception or basic front end desks in North America, just accept that 3cx queues are inappropriate for that purpose. North American reception has different expectations about reception call handling. I've created a video about...