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  1. FaxServer disconnects after 0.5 second if voip provider is not T38 compliant?

    Hi Ineblett, Thank you for the info - I guess that we've been lucky as the fax on 3CX works well using an ATA on a fax extension but I do note that we have not received nor sent any fax longer than 3 pages. I've checked with our VOIP provider again and they have no plan to make their line T38...
  2. FaxServer disconnects after 0.5 second if voip provider is not T38 compliant?

    Thank you for the tip. I had seen the service but did not think that I could subscribe to it. Note that your comment about not being "charged by the hour" is in fact my biggest complaint about 3CX: when things are not exactly how 3CX made their system to work (we use Grandstream phones and...
  3. FaxServer disconnects after 0.5 second if voip provider is not T38 compliant?

    Hi Brian, Thank you for pointing out that "3CX Support typically does NOT respond to posts here, it is user->user" as I thought that this was 3CX's way of having a direct customer support channel. This lack of direct customer support is a problem as I am running out of ideas on how to fix the...
  4. FaxServer disconnects after 0.5 second if voip provider is not T38 compliant?

    Hello 3CX support, Our fax machine has been working fine with our voip provider (voip.ms) for the last 5-6 years and it also works fine on extension 880 of 3CX. We have been running V14 SP3 for a year now and this year, we've been trying to get the FaxServer to receive on extension 888 as we...
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