• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. Report generated for time call was placed on hold

    Good day, Can anyone point me in the direction of finding the time a call that was placed on hold for compared to total duration of the call. Basically, we are needing to have the below layout. Queue | Agent | Time call was on hold | Total call time Thanks in advance!
  2. Fanvil Phones

    Thanks John. So begins the process of climbing the distribution channel.
  3. Fanvil Phones

    @JohnS_3CX Hi John, out of interest, and before we complain to the vendor, can you confirm what changes 3CX is making to the stock firmware? is it just the background logo? We have been suffering with this problem since Jan 2017. I've got this version installed; Fanvil X3S 2.8.0.6251...
  4. Global Holiday Prompt - Inbound Level

    Hi Guys, Compliments of the season! I had a quick look around some of the ideas, and I do agree with partial Global Holidays. But the one thing that became obvious with our diversification over 2018, and managing such over the festive season, is that we cannot announce Global Holidays per...
  5. Audio Announcemets (ads) while waiting in Queue

    I believe you can achieve this outcome by using Queue playlists now. But in all their wisdom, 3CX decided they would force us to reinstall our systems from scratch to make the functionality work.
  6. Wallboard without credentials

    Out of pure frustration, we have now built a basic forms app in windows with an embedded browser. This runs on the server and requires a login, the forms app takes a screenshot of the broswer and uploads the image to a webserver, on the webserver we have a page that displays that image with a...
  7. Implemented Disable Chat - IN PROGRESS

    We also have been waiting for this functionality. We can't roll out the softphone in our environment until this is resolved. Please can we be provided with an Update? Looks like this has been "In Progress" for some time...
  8. Wallboard without credentials

    Amen Guys! Please 3CX team?! The nature of a wallboard is "open-ness" Managers have the Queue manager to oversee staff. a URL per queue WB would be incredible from an admin point of view. simply get a PI (or anything else) to boot up and load that URL.
  9. Solved Web based Wallboard - IN PROGRESS

    Hi Guys, Thanks for at least getting the ball rolling on this one. at the moment this pretty much gives me the same functions as the Windows Client. I want a script to load straight to the wallboard I would like to script a Raspberry Pi to load a URL on startup. Is there a way I could pass the...
  10. Call Reporting - Daily Trend (Queue)

    Hi Guys, Running V15 PRO, and the reporting seems very bland? I'm wanting to create a report that will give me daily queue stats in a tabular form BY DAY with totals (For the Period supplied) at the bottom? It seems my only options are said totals (above), or get someone to sit and run a daily...
  11. Presence status stuck in yellow

    I have only seen this on external calls, but they first sit a very busy queue for an average of 20mins. After the agent gets the call from the queue, they complete the call (average 10mins talk time). and at the end of the call the extension stays busy, the queue cannot reach that extension...
  12. Presence status stuck in yellow

    No we aren't using Barge-In. We have a few clients (managers) that use the Q-Manager for stats that aren't available on the wallboard. The rest of the extensions are Fanvil X3S (with the 3CX firmware on). At the moment it is happening about twice a week. Why have the "Drop" function in the...
  13. Presence status stuck in yellow

    We are having this problem randomly, but our queues are full... and an agent cannot take a call due to this stuck call. Restarting services would drop all callers in the queue. Is there any other work around? I've tried to "Drop" the call from queue manager, but its just stays there. The active...
  14. Audio Announcemets (ads) while waiting in Queue

    This is a feature we are wanting as well. Random queue specific announcements, similar to queue position announcement.
  15. Solved Web based Wallboard - IN PROGRESS

    I'll +1 New to 3CX and after having existing infrastructure in place for web based boards, having to put a Windows based PC at each seems a bit crazy. right now I'm RTMP a screen to the boards, but this is resource intensive and finicky.
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.