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  1. Random Anonymous Caller I.D.

    Thanks for your quick reply TheodorosG_3CX I have just had as look at our outbound rules and there is nothing unusual there that might be causing this, I will check with Gamma, our sip provider to see if they can shed some light. What puzzles me is that this is a small minority of calls, that...
  2. Random Anonymous Caller I.D.

    Hi 3Cx V18.0 Update 8 (build 939) running on a Windows Server 2019 Standard box on prem. I had a call today from a staff member who said a customer had complained that we hide our Caller ID, which we don't. We do set our caller ID globally so that calls made form any and all extensions have...
  3. Forum account problem.

    So, I have now been able to log in to the forum as Me and post this reply :) I have go this far before though, (although not by editing the License info) and after time it has reverted back. If we could keep this thread open for a while, I can report back and update if it does revert, or if the...
  4. Emailing the chat session script

    Hi, Just wondered if there were any plans to incorporate emailing the chat session script to the caller when the session is closed? This seems to be a popular and maybe standard feature of most live chat support services these days. Thanks James
  5. login username case sensitive

    Can I chime in on this thread please? :) Is there a way to remove the email address as the username from the Welcome Email? It doesn't work for some of our users and the good old extension number always works. Could it be it isn't working for some users because of case sensitivity?
  6. Panel - Agent status shows everyone who isn't an agent

    Just had another call about this. Any news on a fix?
  7. Urgent: No External calls

    Just for info, 3CX had blacklisted our sip provider, not them blocking us! I didn't think that could happen
  8. Urgent: No External calls

    Just heard back that our Ip address had been blacklisted!!!!!! How??? Why???? Oh well, problem solved!
  9. Urgent: No External calls

    Why does it say I am a new user?????
  10. Urgent: No External calls

    Hi 3Cx V18 Update 5 (build 418) running on a Windows Server 2019 Standard box on prem (well actually in a data centre 5 miles away) This morning out of the blue we lost all external calls, both incoming and outgoing. Nothing has changed our end. We have checked with Gamma, our sip provider and...
  11. Call transfer/divert problem

    Ok, so messing around before I clock off for the weekend, I was looking at the settings for Our Sip Trunk to Gamma, and I found the setting "Supports Re-Invite" Thsi setting was ticked, and therefore ON/Active. I turned it off, and the problem is now resolved. Hooray. Can anyone foresee a...
  12. Call transfer/divert problem

    Hi again, So after alot of investigating, I discovered that the Phone divert problem was user error. After I had set the extensions to divert to the problematic external number, the helpful users had come along and switched their extensions to voicemail! Which they dont have access too! hence...
  13. Call transfer/divert problem

    Hi, here's an update. I finally had a conversation with an IT guy at the other end of the call. He says that they recently moved from an old Mitel PBX to using MS Teams for calls. They had all their ddi's ported from BT (uk) to Gamma. It turns out the number we can successfully transfer calls to...
  14. Call transfer/divert problem

    Hi, I am clocking off for the weekend, will check in again Monday. Thanks for helping, guys
  15. Call transfer/divert problem

    I get the exact same results on aphysical handset, the mobile app, web client or windows client. It's only this number. I have another number at the same external location, same area code etc that we can call just fine. It's driving me crazy, this one.
  16. Call transfer/divert problem

    Hi So the number i am dialling (in the uk) i don't mind posting it, it's not mine xD is 01329824399 If i dial that number directly, there is no problem. But if I try transferring a call to this same number, as I type the number in, i get to 01329824 and then before I can finish the message on...
  17. Call transfer/divert problem

    I have just given an extension it's own caller id (so not the global id) and it has the same problem when dialling that particular external number. It's weird because it seems to be just this one number
  18. Call transfer/divert problem

    Also, we have the same outbound caller id set for all extensions already. It's the same number system wide. No personal extension numbers are allowed to have their own caller id.
  19. Call transfer/divert problem

    Hi Sorry for the late reply. I am actually in the office today and tried doing a direct call and a transfer to the troublesome external number, using a physical desk phone and manually dialing the number. I could do a direct call to the number without any problems. But when I tried the transfer...
  20. Call transfer/divert problem

    Thanks for Replying Thomas. Sadly, that didn't make any difference.
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