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  1. V..

    What happened to call recording?

    @user484605 There is no reason you would not be able to manage the install yourself, it was simply a suggestion that a partner may be able to do you a good deal on a key if there is an offer from 3CX in the wake of these changes.
  2. V..

    What happened to call recording?

    Hi user484605 if you make contact with your local 3CX partner they may be able to do something for you on this matter.
  3. V..

    3cx system being DDoS'd

    Hi Carl, In order to prevent this ocurring in future you can do two things. 1. Only use VPN or SBC \ Tunnel for remote extensions 2. With the exception of the IP ranges of your SIP providers block all inbound traffic on port 5060 on your firewall.
  4. V..

    3Cx Monitoring

    Hi Techdummy, we run a heavily modified version of Connectwise Automate to achieve our monitoring
  5. V..

    Solved Outbound calls fail after IP changes

    Hi Gene, Have you regenerated and reapplied your Patton configuration since the IP changes?
  6. V..

    3CX - Attended Transfer Fails

    I am not suggesting that the solution is to use the softphone. However you need to complete this testing to determine whether the issue lies with the PBX or with either the STUN configuration and the handsets.
  7. V..

    Solved Mail not working, certificate error, 3cx smtp server

    Hi Fabian, Does your Mail server have the relevant certificates to accept LetsEncrypt certificates as trusted?
  8. V..

    API CPU Usage

    HI Marco, You are performing searches against large databases of information, the CPU usage is unavoidable, if this is an issue you will need to migrate the installation to a server with a beter suited CPU
  9. V..

    Issue with recordings in the web UI

    Hi Gunnar, Sorry to be the bearer of bad news but AFAIK whilst the steps above will work they are not supported and as such the recording will not appear in the web interface.
  10. V..

    3Cx Monitoring

    Hi Techdummy, At this point a standalone tool does not exist for this however we are monitoring our PBXs using our RMM tool and log gathering. If you are a 3CX partner you can gain limited information from the 'Installs' tab of your partner portal but this isn't really suitable for realtime...
  11. V..

    Assigning Multiple Extensions on a single IP Phone + Phone Book Grouping

    Hi Pavlos, I have worked on a similar situation for one of our clients. The phonebooks issue is going to be the sticking point here, the only way you will achieve the desired segregation is to either modify the templates to link to an external xml file however this is not supported and will not...
  12. V..

    3CX - Attended Transfer Fails

    In order to rule out an issue with the STUN configuration or with the Yealink handsets please can you try and attempt the same procedure using two extensions registered to the 3CX client for Windows \ Mac.
  13. V..

    Android on New Beta

    Have you double checked to make sure the tunnel is turned on for the extension you are using to test?
  14. V..

    Caller ID on forwarded calls

    Hi tvdir, You can override the outbound setting on your trunk so that the caller ID field is set to originator caller ID. However bear in mind you will require a SIP or ISDN carrier that allows you to send any number outbound as you are effectively spoofing the orignal callers ID when...
  15. V..

    Solved Could not contact License Key Server. Cannot activate License

    What is your DNS set to? Try setting it to google temporarily and running the activation again.
  16. V..

    Standard Edition - Less provisioning options?

    I have all of the options for setting backlight and ring tones in two of my standard installs. Are you 100% certain there aren't any updates or new templates available?
  17. V..

    Yealink Open VPN CP960

    Hi All, Not specifically 3CX related but hopeful opne of you may have come accross this issue. We have a number of Yealink CP860 conference phones throughout our estate which connect to the PBX via OpenVPN, we have just recieved a CP960 unit for testing and I cannot seem to get the VPN...
  18. V..

    Unsupported SIP Trunk Providers?

    Did you use the ThinkTel template when you configured your trunk or did you add it as a genreic trunk?
  19. V..

    Log softphone out of queue but not deskphone?

    Are you using Android or iOS for your mobile? If you are using Android simply exit the app using the option Exit Ingore Push. Once you woulkd like to recieve calls on your mobile device again you can just re open the app. If you are on iOS you could achieve the same effect by temporarily...
  20. V..

    Welcome Email Config File - Change Configuration

    The softphone is designed to work and we run with the same setup albeit on OVH rather than AWS. You can set the default interface to the FQDN within the provisioning options for the 3CX client.
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