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  1. cydney

    Implemented Corporate Logo Customizations - DONE

    Yep under the individual extension Phone Provisioning tab. Right after options. EpOnly :'(
  2. cydney

    All Inbound Calls Droping When Answered

    After removing the Trunks and setting them up again everything seems to be back to normal. Call come in as they should are sent to there respective Queue and we are able to answer them and they are not dropping out. I'll still be watching this pretty hard for the next few days but all seems well...
  3. cydney

    All Inbound Calls Droping When Answered

    In an effort to, well try anything I could think of. I created a new Inbound and Outbound trunk just like the others are setup.I was using 4x new number allocating 2x numbers for inbound and 2x for outbound. I then setup the same Inbound and outbound rules just as I already have, other than...
  4. cydney

    All Inbound Calls Droping When Answered

    Q> External caller calls into your 3CX and gets forwarded to a Queue. > Do they hear the Queue Music/WAV file? A> Yes they will hear the announcement (Thanks for calling..) The queue is set to play the whole message before ringing anyone. Music plays but the moment the call is answered the call...
  5. cydney

    All Inbound Calls Droping When Answered

    Q> Call the queue from a 3CX set that is not a member, does the call drop? A> No the call seems to work fine when called from in office and not an external line. Q> Try answering a trunk call on a non-queue set, then transferring to the queue, or a set that is a member of the queue. A1> Set the...
  6. cydney

    All Inbound Calls Droping When Answered

    So I spun a new server in AWS, and applied a backup from yesterday and still getting the issue. If I try and send calls from a Trunk directly to a Queue as soon as someone picks up the call it drops on our end. Just thought I would add that even on on a new install this seems to be happening so...
  7. cydney

    All Inbound Calls Droping When Answered

    Here are a few of the log out puts. 06/18/2018 2:25:56 PM - [CM503003]: Call(C:33): Call to <sip:[email protected]:5060> has failed; Cause: 487 Request Terminated/INVITE from 127.0.0.1:5488 06/18/2018 2:25:56 PM - [CM503003]: Call(C:33): Call to <sip:[email protected]:5060> has failed; Cause: 487...
  8. cydney

    All Inbound Calls Droping When Answered

    I began to check the SBC and the firewall, thought again nothing has changed in the network and everything seems to be fine. Even connected to 4G on my phone any call I answer drops out. Firewall check passed as well. I had top open additional port originally I had 9000-9500 open but I notice...
  9. cydney

    All Inbound Calls Droping When Answered

    It was happening as soon as I came into the office this morning. 8AM CST. I noticed that the SP5 update was available and applied that. After the update had finished I then went through and updated all the phones to the above version. The drop out is not limited to the Desktop phones but even...
  10. cydney

    All Inbound Calls Droping When Answered

    Good morning. I searched around and found a few issues like this but none seemed to work. All of the inbound calls to our office fail on our end when answered. The call just drop like we didn't have a call at all. However on the callers end the phone is still connected but with dead silence...
  11. cydney

    In Progress Recurring scheduled conference call

    I see this thread is several years old but still this is something that needs to be added and is a just a common place with other conferencing services , along with being able to dial into a video conference. Personally I have a fickle bunch that know nothing of IT or computers really, but they...
  12. cydney

    Re-Provisioning Yealink T42S Fails

    Unfortunately, when I tried to retrieve the cfg file in this manner I was directed to a 'cannot connect' page in chrome. I decided to look at the configuration of one of the phones that are currently working, still a T42S. I logged in as admin and went to Phones, selected one of the T42S and...
  13. cydney

    Re-Provisioning Yealink T42S Fails

    Thanks, Craigreilly that solved my confusion and ill understanding of how RPS sets up the contact between the phone and our 3CX instance. In the past, I know this method has been used to provide some of the phones and I did attempt it this after trying the other way still with no luck. The...
  14. cydney

    Re-Provisioning Yealink T42S Fails

    I'm not really sure how the phone or 3CX are going to communicate without adding the provisioning link to the phone. Our 3CX server is not local, its hosted in AWS. Maybe I'm just not understanding how the phone will know where to look for provisioning instructions. From step 6 of the guide...
  15. cydney

    Re-Provisioning Yealink T42S Fails

    I had not thought of that. I originally was at our home office trying to provision the phones and the office's IP is allowed. I checked and none of our IP's have been blacklisted. I have now carried one of the phones home with me and tried again with the same result. I thought perchance that...
  16. cydney

    Re-Provisioning Yealink T42S Fails

    For the last day or so I have been trying to provision a Yealink T42S phone but with no success. A little backstory here, we have several employees that use the Yealink T42S and a few that have the T46S. So far, I have not needed to re-provision one of the T46S only a T42S. Recently two employs...
  17. cydney

    Problem with Hosted PBX Service

    Is the server running on Windows or Linux? I take you get the same message even after restarting your server instance? Has the system ever allowed you to log into the web interface at all or is this a fresh install?
  18. cydney

    Ext.PlayFile - Call Reach License Limit

    Let me begin by letting you in on our hosting situation. Hosted: AWS System: Debian 3CX ver: 15.5.3849.1 (w/PRO 15ch License) Ran into a little error today that has me scratching my head. I first noticed it when I was walking to my car and my phone began to receive a large number of emails all...
  19. cydney

    Implemented Allow Call-in option on Video Conference in Webmeeting

    I would very much like to see this feature in 3CX. We have some users that occasionally do not have good enough internet connections that might be out of the office in the field. However they might have phone signal so that would otherwise call in to the conference. I have gotten around this by...
  20. cydney

    Advice on AWS Setup

    Thanks Alex that is helpful I believe I my have over budgeted system wise. Might I ask, are you using the instance type (g1-small) all of your PBX deployments? 4SC to 32SC I think my biggest question is the amount of storage I'm going to need for recordings.
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