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  1. User Activity Report

    Hello, I have a question about User Activity Report. Whats does this report mean and how it calculates answer and unanswer calls? Thank you in advance.
  2. Customer satisfaction

    Hello, Do you have some services to reveal customer satisfaction? For example a callback, to make costumers evaluate a call from 1 to 5 points?
  3. SLA

    thank you very much for the information.
  4. SLA

    I think you gave me a wrong link again. Can you tell exactly what is SLA time? you mean 80/20?
  5. SLA

    How sla is calculated in your report?
  6. SLA

    Hello, I need an information about SLA. As I know it is service level agreement, and want to know how you calculate it in your report?
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