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  1. Jerky Audio

    I spoke to someone at Patton and he also suggested we might look at VAD and silence suppression, since that might also cause a jitter on voice if too sensitive. The frustration on Patton is that only some of these settings are available via the web interface and specifically, the jitter and VAD...
  2. Jerky Audio

    Ok...I tried setting my Polycom 330 phones to use g729 only (ie I set them to not use g711a or U) but then I couldn't dial out across 3CX and the Patton box. I'm not sure if 3CX has settings on this that I need to be mindful of (?) and the weird thing is that the Patton box seems default set to...
  3. Jerky Audio

    Tx again! I have not looked at the codec issue yet. Are these set in the 3CX server AND the individual phones AND the Patton box? I'm not sure what you mean by the PBX delivering audio to the extensions although I did see this option on 3CX? I'll try disabling it though. We are not using call...
  4. Jerky Audio

    Tx for the response. I am using a Patton BRI box (http://www.patton.com/products/pe_products.asp?category=329) connected to 3 ISDN lines (i guess these are 128k, divided into two ie 64k each - so I get a total of 6 lines effectively) and my version of 3CX is a commercial license. I was lead to...
  5. Jerky Audio

    On occasions I notice that our incoming voice message (on IVR) and music-on-hold audio is jerky. At first I thought the file sizes were too big so I reduced them down to <200k each. This didn't help. The server I'm running 3CX on is quite beefy - 4Gb RAM, plenty hard drive space and dual xeon...
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