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  1. Change user with sync'd extension

    Thanks, I'll go ahead and do that.
  2. Change user with sync'd extension

    I have an existing extension that is sync'd with Microsoft 365. I have a new user taking over that extension. I edit the extension with the new users information but every time 3CX sync's with M365 the old user re-populates that extension. How do I get this to sync correctly to the new user?
  3. Allow user to manage Digital Reception and ring groups

    I have a department that is interested in having an IVR setup for their department but they want to be able to manage it themselves. Is it possible to set up a user that has restricted access to certain IVR features so that they can manage what they need without being able to affect the rest of...
  4. Solved Unable to see Call Recordings

    Perfect, that was exactly what I was missing. Thank you.
  5. Solved Unable to see Call Recordings

    When a call is recorded they are only visible from the admin console under recordings. Users are unable to retrieve their own recordings in the web client. Under the "Rights" for the extension "Allow downloads of call recordings" is enabled. Is there additional configuration that needs to be...
  6. Solved "fake" extension not working

    I figured it out. I had been testing MS Exchange UTM but decided not to use it. The VM was still set to use Exchange Server so it was looking for a non existent mailbox. Once the option was turned off it worked as expected.
  7. Solved "fake" extension not working

    I have created an extension with a voicemail for after hours calls. When a user selects this through the IVR it is supposed to transfer directly to the voicemail which emails the message to the person on call. There is no phone provisioned to this extension as it is used for voicemail only...
  8. Solved Dial Codes Forbidden

    It must have been something corrupt with my handset. I re provisioned the handset, it rebooted and now it's working
  9. Solved Dial Codes Forbidden

    The extension the phone is provisioned to is a manager.
  10. Solved Dial Codes Forbidden

    I'm using Yealink T46S phones with 3CX 15.5. When I try to use any dial code I get the message "forbidden" on my display and the line terminates. I can't seem to find any settings that would enable or disable this feature.
  11. Solved No ringtone for outgoing external calls

    I'm just coming back to update the solution to this issue. The SonicWALL IPS was blocking the 180 Ringing message. To resolve this either turn off blocking of Low Priority Attacks or to just disable the one rule turn off the IPS Policy for INFO: SIP Session Progress (Signature ID: 1188)
  12. Solved No ringtone for outgoing external calls

    I didn't make any change in 3CX. I noticed it some time after updating the 911 contact information with my SIP provider. I did contact the provider and got the following response: "That's a setting on 3CX. I believe it's called “Inband Progress Tones Generation”. Check with your 3CX vendor or...
  13. Solved No ringtone for outgoing external calls

    I'm using SIP trunks. I was getting the audio until today.
  14. Solved No ringtone for outgoing external calls

    When I dial an external number using either the SIP phone (Yealink T46S) or the 3CX softphone I can not hear it ringing, there is just silence. It does however ring at the other end and if the call is picked up the audio works just fine. When I call between extensions I can hear the ringtone...
  15. Solved Unable to pass firewall check v15 with SonicWALL

    I've finally got it working. I had to make a change in my firewall rule to change "destination" from "X2 Default Gateway" to "Any." Now everything tests OK.
  16. Solved Unable to pass firewall check v15 with SonicWALL

    Yes, the "disable port remapping" box is checked for both the outbound and loop back policies.
  17. Solved Unable to pass firewall check v15 with SonicWALL

    I'm currently testing the 3CX v15 PBX. I have it sitting behind a SonicWALL NSA2600 with Firmware 6.2.5.3-35n. I've followed the guide on how to setup SonicWALL to work with 3CX. The only addition I've made is a static route as I have 2 wan connections. I am unable to get the firewall check...
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