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  1. API for call status (not control)

    Hello -- Would like to see if there is documentation for getting status for certain objects via API... Number of agents logged in to Q Number of agents available (or busy) in Q Number of services calls in Q Number of abandoned calls in Q Average hold time in Q Number of active calls (system...
  2. Are agents logged in to queue...

    I come from the asterisk world... We need to replicate the following: On incoming call.... If there are agents logged in to a specific queue (doesn't matter if they're on the phone or not -- just need to know if agents logged in), we need it go to one IVR... If there are NO agents logged in...
  3. 3CX client over VPN RTP not working

    Have 3CX client running works perfectly inside and outside of the office (using both direct-SIP and the tunnel). When users connect via VPN (split tunnel) the 3CX client has major issues: Setup: 3CX server - no 3CX SBC. Here's the logical flow In the office (No VPN): 3CX client ->...
  4. HA Active/Active setup

    https://www.3cx.com/docs/failover/
  5. HA Active/Active setup

    Interesting... so tell me why this document appears? https://www.3cx.com/docs/failover/
  6. HA Active/Active setup

    Greetings colleagues - I am attempting to setup Active/Active HA setup, but all of the directions are not very well written and have have the following questions: 1. I have a fully operational PBX01 running with my own FQDN. 2. I need to install a secondary PBX02 and create the HA...
  7. Voice+Video endpoints with Direct SIP

    Hello forum - I have a very specific need and want to see if this is feasible. I have lots of internal endpoints that have video capabilities. I am looking for the ability to have a third-party (outside of my network) connect using my URI to establish a voice+video call. Right now, I can...
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