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  1. Date and time DID filter

    Thank you for the quick response, I updated to the latest build of CFD and now Session.did is coming in properly.
  2. Date and time DID filter

    So after a little it of further troubleshooting, I've made some progress. It appears that session.did is not populated automatically with the dialed inbound DID. I used the set variable function to make session.dnis = session.did and the call flow now works as expected. Where does the system...
  3. Date and time DID filter

    I have three date and time conditions, the first is for when the office is open and is assigned to all DID's the second and third filter apply when the office is closed and routes calls based on DID dialed. However, the filter does not appear to do anything. I have one set to all DID's with...
  4. Weird new voicemail issue with V16

    That worked great. I was able to rename the folder, create a new one for that extension and copy the contents into the new folder and all the voicemails showed up in the app. Thanks for your help.
  5. Weird new voicemail issue with V16

    Having the same issue on version 16 update 1.
  6. Call queue and ring group voicemail

    This feature would simplify call queue voicemail issues significantly. Even if they were accessible in the queue wallboard, web app, or windows app that would make all of our call center employees happy. For example We have a call center that has agents in three offices, when a voicemail is left...
  7. Fanvil phone issues

    @JohnS_3CX Will this firmware and template be released on 15.5? We have one client in particular who is having issues on 15.5 and because of call flows from CFD they are not yet able to upgrade to 16.
  8. Fanvil phone issues

    Thank you for the update, I will let you know my findings.
  9. Fanvil phone issues

    I have updated the X4 to the latest firmware and will let you know how ti works out. Is there by chance a version for the x3S phones I can try as well? that seems to be where the majority of the issues. are.
  10. Fanvil X4 Firmware 2.10.0.6586 Issues

    Frick, We are experiencing the same issue with Fanvil X4's they are also losing BLF provisioning. The shortcut is there but the green light goes away and the button becomes unusable.
  11. Fanvil phone issues

    We have many users using Fanvil X4 and x3 phones with the latest firmware and phone template, who are experiencing odd behavior answering calls using any EHS headset, we have Sennheiser and Plantronics and when the user presses the answer button on the headset the call picks up on speaker and...
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