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  1. Phone Firmware and SBC Updates

    OK, so 3CX does not apply the available updates to 3CX hosted SBCs or firmware to connected phones? In the original answer to this post it sounded like the answer was that 3CX did, but this sounds like it is up to the customer or partner to do so, is that correct?
  2. Phone Firmware and SBC Updates

    The system I posted about that led to my question shows both their phone firmware and their SBCs have available updates so I wasnt sure when they should be updated?
  3. Migrate premise to hosted question and v20

    And just to make sure I am clear, if they are on v18 now, self-managed and decide to migrate to 3CX hosted, the v18 system can be migrated to either another v18 or a v20 without previously being updated.
  4. Phone Firmware and SBC Updates

    As part of 3CX hosted, does 3CX update the firmware for connected phones or apply the updates that are available for connected SBCs?
  5. Migrate premise to hosted question and v20

    Thank you, will do so.
  6. Migrate premise to hosted question and v20

    Thank you. I assume you also get this option if switching to hosted from premise via the partner dashboard?
  7. Migrate premise to hosted question and v20

    Are new instances of hosted now v20? Can an existing v18 premise system be migrated directly to a new hosted v20 system?
  8. Intercom Questions

    Thank you
  9. Intercom Questions

    With a 3CX hosted system, are there any issues intercoming from a phone in location A to another phone in location B? Also, is there a way to have one of the BLF buttons be a direct intercom button to a specific extension?
  10. What's cooking this summer at 3CX?

    Partners will be able to sell StartUp with 3CX hosting vs having to put on the partner's own, correct?
  11. Allow starting a second call and having the option to conference it with an existing active call

    For the web client and/or the desktop app, the ability to be on call A, start call B, be able to speak to call B or enter DTMF tones if needed, then have the option to conference the two active calls together. Right now if you do this, the missing piece is being able to conference the two...
  12. Functionality in the Windows client, but not the new desktop app or web client.

    Chris, I meant I pointed it out to the customer, not in the post, so you didnt miss that piece... Thanks for your response on this.
  13. Functionality in the Windows client, but not the new desktop app or web client.

    Chris, Thank you for the response. I did point out that they can use their individual conference rooms to achieve this, but it definetley adds additional steps to the process (this is a busy call center) and these are queue calls to they want to maintain the calls for reporting etc... In the...
  14. Functionality in the Windows client, but not the new desktop app or web client.

    I need to verify a couple of items related to the 3CX Clients functionality. Windows Client Desktop App Web Client I have a customer who when using 3CX v16, had a call come into a queue Has the need to conference in an outside interpreter service Using the Windows Client, they would start a...
  15. Yealink CP965 available in 3cx?

    Does that include models like the T54W and other wireless capable desk phones?
  16. 3CX Hosted and Compatibility for Loud/Office Ringer and PA

    Thanks. It looks like the PA2 can replace the Snom PA1. IT may also replace the Algo. Have you used the PA2 before? Im just trying to verify it will ring if the auto answer is disable and a speaker attached.
  17. Paging about 35 desk phones connected via SBC

    That Cyberdata device is also not supported behind an SBC correct? Is it working ok for you in a 3CX Hosted setup? Do you call the adapter extension which then hits the phones via the multicast address and page that way?
  18. 3CX Hosted and Compatibility for Loud/Office Ringer and PA

    I have a client who would like to move to 3CX Hosted. They have three locations that would be part of the system. One location currently has a Loud Ringer (Algo 8180) and another location has a Snow PA1 that ties into their paging setup. It looks like the Snom is no longer supported behind...
  19. Paging about 35 desk phones connected via SBC

    Thanks.. Are custom templates supported with 3CX Hosted implementations? I hadnt thought so.
  20. Paging about 35 desk phones connected via SBC

    Nick, thank you. So doing mid 30s then shouldnt be an issue especially if I go with additional resources for the local SBC.
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