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  1. Digital Reception Menu not working from outside calls

    tried replicating this, however, i was unsuccessful. even with various DTMF methods, i was able to use a receptionist. if youd like i can set up a test system for you to ring into and attempt to capture the input for testing. (wireshark trace)
  2. Digital Reception Menu not working from outside calls

    please check what DTMF method you are using, also check with your provider.
  3. Digital Reception Menu not working from outside calls

    for the incoming rule, set yourself to forward the number to an end user extension so you may personally check that it is indeed reaching your pbx and forwarding to you. if this is successful change this from end user extension to the receptionist extension. please also follow the link that...
  4. CDR output format

    Hi Simon, a bit of a late reply i know, however ive worked for a similar company to oak, smdr can change due to versions, one of the issues we previously had was the actual setup/sequence it was sent out, however version 15 has a way to control these.
  5. CDR Ouput

    ive created a tool, passive socket server that would collect all of the smdr data and output this to a splite file. further all of the reporting can be achieved with microsoft power bi PM me for further information or help with the setup
  6. Explanation of CDR shortcodes.

    Comming accross the CDR there are various accronoums, knowing what these mean would be of high inportance. if i could have the definitions for Reason Terminated and reason changed it would already be extremely helpful. HistoryID – seems to be an event ID number which is fine Callid – unique...
  7. 3cxwin8phone commands....aka protocol handling

    Latest update has fixes this?
  8. Call Recording

    I have just tested this, Thanks Kevin for bringing it up to my attention, this needs to be looked at ASAP! our agents should not have control over their phone recordings!
  9. assistant dialing +44

    Also, keep in mind to check you E164 rules: 3cx Admin -> Settings -> E164 Processing Make sure to select: United Kingdom: +44 check - remove if same country International Dial Code: 00 National Dial Code: 0 those settings did it for me, thus outbound rules considered irrelevant in this...
  10. 3cxwin8phone commands....aka protocol handling

    this is down to the click to call feature on registering in windows. when clicking on a webpage: TEL:XXXXXXX or SIP:XXXXXXXX the above is a shortcode that launches an application, however, 3cx does not deal with these as it installs(yes I would consider this a bug) the reference between the...
  11. 3CX not starting after installing Skype

    The shame is that the client is closed source, if we could at least know what the client is built on or a little insight i could potentially help, ive got a developers background, plenty of things I see wrong with the client such as missing codecs and various other annoying miss coded parts...
  12. 3CX not starting after installing Skype

    Currently, have 200+ users using both and haven't had any issue. shall try installing skype after 3cx and ill get back to you if i get any weird findings.
  13. Default Audio Devices change after connecting to other Docking\Computer

    I can say that Plantronics is working like a charm, docking and undocking like a freeze. however, i shall have to look at this further as some of our users also user jabra devices.
  14. striping digits when calling from 3cx phone client (windows)

    Im Having this same issue, however in regards to sip URIs, seems to be a doom feature of the client. I am currently also awaiting replies on my ticket: https://www.3cx.com/community/threads/3cx-softphone-calling-custom-sip-uris-and-codecs.49862/
  15. 3CX Softphone Calling custom SIP URIs and codecs

    Further to my earlier post: From a developers perspective, Could we not have a regular expression for sip URIs' thus if it includes @ or SIP: on the other hand if it uses a url: regular expression: (?=^.{4,253}$)(^((?!-)[a-zA-Z0-9-]{1,63}(?<!-)\.)+[a-zA-Z]{2,63}$) thus allowing us to call SIP Uris'
  16. 3cx client doesn't display when screen size set to 150%

    i currently have two screen and a laptop, thus the laptop being at 150%, Wath worked with me is having the switchboard and the client on the smaller screen and it shall fix its size, however having the switchboard on a bigger screen and the softphone on a smaller on makes the softphone appear...
  17. 3CX Softphone Calling custom SIP URIs and codecs

    Hi guys, We have been trying to connect our 3cx to a CUCM and the link has been achieved, however, when dialing custom SIP URIs containing a special character such as a '.' this is removed making the call fail. eg: [email protected] prefix: * => example.com calling *test123 = Successful...
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