• V20: 3CX Re-engineered. Get V20 for increased security, better call management, a new admin console and Windows softphone. Learn More.

Search results

  1. Firewall Check Fails

    Hi Alejandro_3CX, MANY thanks for your very quick reply. It is very much appreciated. I will raise a question with my ISP about the ports when they reopen tomorrow. Kind regards Kevin
  2. Firewall Check Fails

    Hi, 3CX 18.0 Update 8 (Build 935) On Premises Have an on-premises system (many years now) and just changed ISP, and provided with new router. Noticed the Dashboard/Firewall sign is red so have run the Firewall Check The check fails with 'testing 3CX PhoneSystem Media Server... failed ' and all...
  3. Solved Gradwell SIP Trunk OUTGOING stopped working

    UPDATE - problem sorted. Thanks for your input NickD_3CX The site concerned has 2 x FTTC circuits as the speeds are a bit low so we have 2 to give a good speed. The Static IP of 1st circuit was registered with Gradwell but 2nd week in calls started going out via the 2nd circuit, which wasn't...
  4. Solved Gradwell SIP Trunk OUTGOING stopped working

    Hi leejor - thank you for your reply. Unfortunately the supplier Gradwell say the calls are not reaching their system. At their request I have sent them screen shots of SIP Trunk settings and OUTBOUND RULES so hope something comes from that.
  5. Solved Gradwell SIP Trunk OUTGOING stopped working

    One of my sites has Gradwell SIP Trunking - worked perfectly for 8 days up to and including Friday 26th March Office closed Office open Monday 29th March and although incoming working ok all outgoing calls are failing via Gradwell Primary route and dropping to other ISP route 2 EVENT LOG gives...
  6. Solved Gradwell SIP Trunk 403 Access Denied erratic message

    Hi Yiannish - many thanks for the guidance That was the problem - all working fine now Very best wishes Kevin
  7. Solved Gradwell SIP Trunk 403 Access Denied erratic message

    Good morning, thank you cobaltit I have reported to Gradwell ever since discovering this - they say everything is ok at their end and they're not blocking any calls BUT I still get access denied coming from their IP v109.224.232.216:5060
  8. Solved Gradwell SIP Trunk 403 Access Denied erratic message

    Hi, Have just setup Gradwell SIP Trunk with 3 channels INBOUND working perfectly OUTBOUND ~ bit strange Extension range 3xx Ext 332 outbound via Gradwell works perfectly but most other 3xx extensions give following message (all are Yealink T23G) Call or Registration to...
  9. [EC100009]: External application [55-PBX:0/PbxConfigTool] is disconnected:

    Thank you Frederick. Much appreciated
  10. [EC100009]: External application [55-PBX:0/PbxConfigTool] is disconnected:

    Hi, I've just received the following warning in Activity Log [EC100009]: External application [55-PBX:0/PbxConfigTool] is disconnected: Doing a search only thing I found referred to IP6 In dashboard\Settings\Network\ there's no tick in Automatically Bind to IP6 adapters etc and...
  11. Trying to understand Templates & Provisioning

    Thanks for that Craig, it's for the IN and OUT of office hours commands - Some of the last ones out the office can never remember the code so at least on the button no excuse! All the best Kevin
  12. Trying to understand Templates & Provisioning

    So many thanks complex1 - as simple as that So much appreciated Kevin
  13. Trying to understand Templates & Provisioning

    Hi, Since starting with 3CX 3-4 years ago i've manually configured the handsets but very recently have started looking at provisioning of handsets - Yealink T23G Everything going well, interesting, useful but just got something I can;t get my head round. The T23G has 3 x line keys which can be...
  14. CLOUD - No Ext-ext transmission

    Have restarted the CLOUD services and still no transmission. Thank you
  15. CLOUD - No Ext-ext transmission

    Have setup softphone this afternoon and that's working perfectly to/from the 2 x existing extensions
  16. CLOUD - No Ext-ext transmission

    Sorry, as i'm new to CLOUD version I can't seem to find a way to restart the system. Kevin
  17. CLOUD - No Ext-ext transmission

    Thanks leeor, wil re-run it and keep a note of which ports it's checking Cheers kevin
  18. CLOUD - No Ext-ext transmission

    Thanks craigreilly & HRMNY - will check out/try those suggestions. No remote end firewall/router updates/changes - working fine Friday & until lunch time Saturday then, with no changes in between, this lack of ext-ext transmission occurred. Ext to/from PSTN perfect. Will work on your...
  19. CLOUD - No Ext-ext transmission

    Direct SIP (STUN - Remote) 3CX Firewall checker all passed All 3 extensions in same office Thanks guys
  20. CLOUD - No Ext-ext transmission

    Could anyone advise please - on my new CLOUD system it's suddenly gone so that there's no transmission between extensions - been working fine for 4 days since installing it,, but this afternoon suddenly no transmission extension to extension BUT ok incoming/outooing PSTN calls Transmissions OK...
Get 3CX - Absolutely Free!

Link up your team and customers Phone System Live Chat Video Conferencing

Hosted or Self-managed. Up to 10 users free forever. No credit card. Try risk free.

3CX
A 3CX Account with that email already exists. You will be redirected to the Customer Portal to sign in or reset your password if you've forgotten it.