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  1. Error answering call from door entry phone

    Yes pressing video whilst in an audio call or calling the door both initiate video, heres the SDP calling the door from the web extension: v=0 o=3cxPS 296268857344 136264548353 IN IP4 10.0.0.30 s=3cxPS Audio call c=IN IP4 10.0.0.30 t=0 0 m=audio7854 RTP.AVP 0 8 9 3 18112 101 a=rtpmap:0 PCMU.8000...
  2. Error answering call from door entry phone

    Hi John, It's very odd, this is the SDP that doesn't give the option to answer as a video call: v=0 o=-_ 1838708266 5140304472083154721 IN IP4 10.0.18.178 s=HIP 2.29.1.38.8 c=IN IP4 10.0.18.178 t=0 0 m=audio 5000 RTP.AVP 9 0 8 101 c=IN IP4 10.0.18.178 a=rtpmap:9 G722.8000 a=rtpmap:0 PCMU.8000...
  3. Error answering call from door entry phone

    Hi John, I seem to get the same results if H.264 is the only codec enabled or they are all enabled. I don't get a video button using the web client and the video button is greyed out on the web extension, on both I can answer the audio call and then press video to get a picture. The windows...
  4. Error answering call from door entry phone

    Hi Constantinos, As you thought it was video negotiation related I had a look at the phone settings. We only had H.236 and H.236+ enabled. When I enabled H.264 we can now answer the audio call and video is also working. It's odd that without the video codec enabled we couldn't receive an audio...
  5. Error answering call from door entry phone

    Hi Constantinos, I disabled the extension but still get the same error on the Web Client: I get the same error on multiple PC's running the Extension. Thanks, Richard.
  6. Error answering call from door entry phone

    Hi, Has anyone else seen an error like this: We get this on the web browser extension when trying to answer a call from a 2N Helios IP Vario video door entry phone. Dialing from the extension to the Vario works fine although we don't get a video picture. Works fine from the Windows client...
  7. Web client extension won't dial from web client if already open

    Hi Constantinos, I have Browser Extension selected. Interestingly I looked to see what the other options were, selected the only other option: Smartphone and then reselected Browser Extension and it works fine, with the extension open it dials from the web client. I then closed Edge...
  8. Web client extension won't dial from web client if already open

    Hi, I'm using the chromium edge extension, mostly it works very well. If I a have the web client extension open and dial a number from the web client (not the extension) the extension looks like it is dialing the number which is correctly displayed but is greyed out and never connects: If I...
  9. Chrome Extension - one way video calls and screen sharing

    This would work for most users but isn't as easy as the current Windows app screen sharing. We have a secondary problem that not all users have email so I get:
  10. Chrome Extension - one way video calls and screen sharing

    No but it does look very good. Our usage scenario is someone calls for assistance and during the call we realize looking at there screen would simplify the call. I guess we would have to hang up and create a Webinar?
  11. Chrome Extension - one way video calls and screen sharing

    We are evaluating the web client to replace the windows app that we currently use. Is there a way to start a video call without a webcam i.e. a one way video call? Can we share our screen instead of a webcam as per the Windows app? Finally are the extension and Android app using different video...
  12. Change Ringtone in WebClient

    +1 to allow users to hear which extension is ringing if not looking at there PC.
  13. Custom ringtone on chrome extension

    We are evaluating the web client to replace the windows client. I tried replacing ringtone.wav as we do with the windows client but chrome informed me the extension was corrupt and forced a re-install. Is there a way to customize the ringtone using the chrome extension? This is really useful for...
  14. Can’t dial an extension from the Presence information tab using a touch screen

    We use the windows client (v15.5.12227.5) on surface pro’s and other touch screen terminals. Most functions work well using the touch interface but not the presence list. A single touch selects each extension but no combination of double or long taps seems to dial the extension. The right hand...
  15. Android client cannot connect, Windows client on same subnet can

    I believe I have the same problem. My HTC U11 running android 8.0.0 using 3CX client 15.5.346.651 won’t connect over Wi-Fi this stopped working some weeks ago but I’ve been ignoring it in the hope either a 3CX or android update would fix the problem. My Wi-Fi is a different subnet 10.0.6.x my...
  16. Solved Lets Encrypt SSL certificate Renewed FAIL

    No adding the friewall rule for activation.3cx.com ports 80 and 443 as per your suggestion was the only change I made. Thanks for your help.
  17. Solved Lets Encrypt SSL certificate Renewed FAIL

    Changing the DNS is problematic as the firewall looks for our internal DNS servers making requests to valid firewall rules with wildcards. The PBX tried again last night and was successful.
  18. Solved Lets Encrypt SSL certificate Renewed FAIL

    Hi, I have now added as per your suggestion so I have the following domains allowed: erp.3cx.com downloads.3cx.com activation.3cx.com *.letsencrypt.org This definitely helped as I am now getting a different error: Lets Encrypt SSL certificate was failed to renew. Error...
  19. Solved Lets Encrypt SSL certificate Renewed FAIL

    Thanks for the suggestion but the firewall allows anything with a * so pointing my web browser to the url above works.
  20. Solved Lets Encrypt SSL certificate Renewed FAIL

    Hi, Let's enrypt renewal is failing with the following error: Lets Encrypt SSL certificate was failed to renew. Error: PostInstall.LetsEncrypt.LetsEncryptRegistrationException: Network error at PostInstall.CertificateHelper.ProcessCertificatesDirectory(String directory, CloudServerStatus...
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